at Kimberly-Clark USA, LLC in Springfield, Illinois, United States
Job Description
Customer Success Manager - Wholesale- Midwest
Job Description
Location: Preferable to reside in Chicago, Milwaukee, or Minneapolis/ St. Paul
Youre not the person who will settle for just any role. Neither are we. Because were out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, youll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, youll help us deliver better care for billions of people around the world. It starts with YOU.
About Us
Huggies. Kleenex. Cottonelle. Scott. Kotex. Poise. Depend. Kimberly-Clark Professional. You already know our legendary brandsand so does the rest of the world. In fact, million of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldnt exist without talented professionals, like you.
At Kimberly-Clark, youll be part of the best team committed to driving innovation, growth and impact. Were founded on more than 150 years of market leadership, and were always looking for new and better ways to perform so theres your open door of opportunity. Its all here for you at Kimberly-Clark.
Led by Purpose. Driven by You.
About You
You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.
B2B Customer Success Manager for KCP Wholesales Channel will sell branded towel, tissue, PPE, and manufactured wiper products of KLEENEX, SCOTT, COTTONELLE, KLEENGUARD, and WYPALL to the Office Building, Healthcare, Education, Lodging, Manufacturing, and other end user markets via redistribution. Engaging collaboratively with KCPs wholesale partners to leveraging our program with key redistribution partners is key to success. This role will identify end user needs and create new sales growth for our billion-dollar brands.
Key Accountabilities:
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Achieve KCP net sales and profitability objectives in a designated book of business, by developing new relationships with local and regional-specific Redistributors and End Users
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Use technical product and platform knowledge and functional support skills, to develop and execute business strategies and initiatives, realize product category volume and profitability objectives, generate new business, and create an exceptional customer experience using advanced remote/digital selling skills
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Execute Business Plans and drive top line growth with existing redistribution customers through new End User customers and continued penetration of existing accounts
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Ensures an exceptional customer experience, for potential new redistribution and End User partners, as a trusted advisor by engaging end users to understand their business needs, share insights, promote innovation, and build/maintain an active opportunity pipeline
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Updates and maintains territory performance through effective use of CRM and reporting tools
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Ongoing collaboration with outside sales professionals to drive end user growth and customer loyalty
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Engages end user redistribution contacts to generate new account opportunities and collaborates with distributor sales team to meet growth goals for new business
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Creates awareness and demand for products and platforms, and...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
