at Epiq Global Business Transformation Solutions, LLC in Chicago, Illinois, United States
Job Description
It's fun to work at a company where people truly believe in what theyare doing!
Job Description:
The Records Manager oversees the operational and strategic records & information management services at an Epiq client with the primary focus of achieving service level agreements and surpassing client expectations. This position ensures that the client is receiving the optimal level of service in support of receipt, arrangement, storage, preservation, destruction and safeguarding client and administrative records. The Operational Manager role is a hybrid position that requires the individual to be onsite 2 to 3 days a week and travel to other offices when necessary. The incumbent must be located in or near one of the following locations: Atlanta, Austin, Baltimore, Boston, Chicago, Dallas, Houston, Los Angeles, Miami, Minneapolis, New York, Palo Alto, Philadelphia, Phoenix, Raleigh, Reston, San Diego, San Francisco, Seattle, Short Hills, Washington DC, Wilmington
Essential Job Responsibilities
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Follow established guidelines and procedures for creating, circulating, storing, tracking, transferring, and destroying client records
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Serve as the a liaison between Epiq, the clients administration and Records Staff
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Track the circulation of files to and from client staff in Records Management System (RMS) database
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Manage all Records Staff employed across a geographically diverse area, including recruiting, training, performance management and development
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Manager process to regular inventory of files stored onsite in client facilities, including exception reporting
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Assist client with file transfer activities, obtaining relevant files, preparing file indexes, staging for review, and preparing for shipment as instructed
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Assist client with retention activities, including obtaining relevant files, preparing file indexes, staging for review, and preparing for shipment or secure destruction as instructed
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Assist client with clean-up activities, including triage, categorization, and appropriate storage or disposition of content
Qualifications & Characteristics
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High School Diploma and college grad preferred or equivalent years of Records Management experience
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Possess a minimum of 3 years experience managing a Records Management operation (law firm preferred)
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Familiarity with FileTrail, iManage Records Manager, Autonomy Records Manager (FileSurf), LegalKey and/or similar Records Management Systems
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Familiarity with iManage Work, NetDocuments, OpenTEXT DM and/or similar Document or Enterprise Content Management Systems
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Working knowledge of Microsoft Office products, including Outlook, Word, Excel and Teams
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Excellent communication (verbal and written) skills
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Experience transitioning to an electronic environment
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Ability to lift to 30 lbs., and stand on a consistent basis
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Required travel to office locations when needed.
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A passion for coaching and developing personnel.
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Must be able to organize and handle competing priorities.
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A strategic thinker/planner and collaborative partner.
The Compensation...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
