at SIU Medicine in Decatur, Illinois, United States
Job Description
Description
Provides clinic reception duties, including greeting patients, scheduling patients, assembling patient information and assisting with the completion of forms, updating patient information, scanning appropriate information into the practice management system, posting copayments/payments and balancing cash drawer. Actively participates in provider and staff team projects in order to enhance patient care coordination and patient satisfaction.
Examples of Duties
A. Patient Registration Responsibilities 25%
1. Enters/makes corrections to patient registration information into IDX.
2. Assists with filing of registration forms and other patient related documents.
3. Prepares new patient paperwork.
4. Scans information into IDX according to guidelines.
5. Informs new patients of institutional and/or billing/payment/insurance procedures and guidelines and responds to standard questions regarding them (acceptable methods of payment).
6. Verifies insurance eligibility through IDX and MEDI (if applicable).
B. Patient Check-In/Out Responsibilities 25%
1. Collects copayments/payments at the time of service and records patient payments accurately.
2. Balances the cash box, following current policies, without discrepancies.
3. Completes the daily reconciliation report accurately, in a timely manner and without errors.
4. Demonstrates a complete understanding of charge pricing, coding and billing procedures.
5. Assists and/or directs in answering patient billing questions.
6. Encourages the use of My Health patient portal by providing information to patients at check-in and sending invitations to patients, as requested.
7. Monitors arrival and departure of scheduled patients. Maintains secure environment, including alerting appropriate personnel, as necessary.
C. Scheduling Duties 20%
1. Utilizes the IDX scheduling system to schedule appointments for patients based on patient need and physician request.
2. Schedules patients according to established guidelines.
3. Verifies accuracy of patients scheduled and alerts appropriate staff of errors and resolves problems accordingly.
D. Receives and Distributes Messages for Physicians and Staff 15%
1. Demonstrates ability to receive and distribute messages accurately and on a timely basis.
E. Telephone Duties 5%
1. Answers some incoming phone calls and directs them accordingly.
2. Answers calls within 3-4 rings without direction.
F. Other Duties as Assigned 10%
1. Maintains patient confidentiality.
2. Communicates with patients, visitors, physicians, insurance agents, attorneys and clinic staff in a professional manner.
3. May assist in training of new Medical Office Associates or other clerical staff.
4. Monitors work completed and alerts manager to problems that may occur.
5. Maintains tidiness of lobby area.
Qualifications
1) High school graduate or equivalent; AND
2) Any one, or any combination, that totals 1 year from the following:
a. work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.
b. work experience in a health care facility such as a doctor?s, dentist?s or hospital?s office; which involved record keeping; working with the public, direct patient contact, answering telephones and working with medical terminology; or
c. graduate of an accredited medical secretarial or paramedical program (such as nursing assistant, medical assistant or medical secretary)
Supplemental Information
If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.
The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.
The SIU School of Medicine Annual Security Report is available online at https://www.siumed.edu/police-security. This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the
"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."
Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.
Pre-employment background screenings required.
Southern Illinois University School of Medicine is an Equal Opportunity Employer.
