at Health Care Service Corporation in Chicago, Illinois, United States
Job Description
Welcome to a team of caring and passionate people who work each day to meet the needs of our members and clients. At Luminare Health (a subsidiary of Health Care Service Corporation), you will be part of an organization committed to offering custom services to self-funded health benefits plans that manage costs - without compromising benefits - by offering innovative solutions, flexibility, transparency and customer support. This is an exciting time to join our team and enhance our culture that emphasizes caring, diversity and inclusion, mutual respect, collaboration and service to our communities.
Job SummaryThe Senior Flex/HRA Analyst position includes a variety of technical and administrative tasks that support the Flex/HRA Department and assist in the development of staff. This role handles technical questions from the team and advanced FSA/HRA functions. These functions include but are not limited to backing up supervisor on escalated calls/claim issues as well as trouble shooting claim flow/processing issues.
In addition to these tasks, the Senior Eligibility Analyst is responsible for all of the same tasks as a Flex/HRA analyst including providing quality service by timely and accurately reviewing/ entering and/or modifying flex/HRA claims data in the flex/ hra proprietary system according to established procedure and client requirements. This includes manual claim submissions by participants as well as claims submitted electronically. This position is also responsible for responding to telephonic, written and electronic account detail inquiries (PMC/web inquires) from participants.
Required Job Qualifications:
High School diploma or GED equivalent
Minimum 2 to 3 years of FSA/ HRA experience and/or benefits experience
Ability to work in a fast-paced, customer service & production driven environment
Excellent verbal and written communication skills
Ability to work effectively with employees/members, providers, clients and differing levels of co-workers including Client Managers and all levels of staff
Ability to use common sense understanding to carry out instructions furnished in oral, written or diagram form
Flexible; open to continued process improvement
Self-directed individual who works well with minimal supervision
Good leadership, organizational and interpersonal skills
Ability to give direction and provide feedback
Demonstrated critical thinking skills
Ability to effectively deal with problems in varying situations and reach resolution
Ability to learn new/proprietary systems, to adapt to various system platforms, and to effectively use MS Excel/Word
Preferred Job Qualifications:
Self-Funded or Fully - Insured/Benefits and/or TPA experience
Bachelor's degree
Previous leadership experience
The compensation range for this Senior FSA/HRA Analyst role is $17.28 to $32.44. The salary offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan.
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
EEO Statement:
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran, or disability.
Pay Transparency Statement:
At Luminare Health, you will be part of an organization committed to offering meaningful benefits to our associates to support their life outside of work. From health and wellness benefits, 401(k) savings plan, a minimum of 15 days' of paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, new parent paid leave, tuition reimbursement, plus other incentives, we offer a robust total rewards package for full-time associates.
The salary offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan.
Min to Max Range:$17.28 - $32.44
HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
