at Commander, Navy Installations in Great Lakes, Illinois, United States
Job Description
Summary This position is located within the Naval Station Great Lakes, specifically the Specialty Retail Branch that may include Morale, Welfare and Recreation (MWR) special events, MWR information/resources, divisional/command events, off site retail sales, recreational rental equipment, resale tickets, staffing MWR recreation centers, and other similar MWR recreational services including grab-n-go snack bar operations and movies. Responsibilities Provides oversight of activities and provides necessary services to authorized patrons, including general information and support of Specialty Retail programs. Provides information concerning facilities and operation. Ensures adherence to regulations and safety procedures. Monitors and checks the security of premises and cleanliness of the facility. May assist in maintaining routine reports and/or perform clerical, custodial and/or general maintenance duties as needed. May operate a cash register, Point of Sale (POS) system, processes product or service transactions including equipment loan, rentals, resale and program registration, receive payments and make change, assist with on-line retail sales. Provides customer service and greets patrons in person and by answering the telephone; takes message and handles customer requests or referrals to the appropriate staff member. All of the abovementioned tasks relate to the Specialty Retail program delivery, e.g., inventory control, equipment inspection, restocking, point of sale system operation, and cash handling. Adheres to NAVMED P-5010 sanitation requirements. Provides support for Specialty Retail program/event set up and break down. Performs other related duties as assigned. Requirements Conditions of Employment Qualifications Must be able to learn MWR policies rules and regulations, involving the Specialty Retail program. Must have ability to communicate orally and in writing. Obtain Emergency First Responder or CPR certification, Food Handlers and CARE training, where applicable within the first 90 days of employment. Basic reading comprehension in order to adhere to published rules, regulations, standard operating procedures, checklists, and other guides. Basic custodial tasks, e.g. sweeping, mopping, vacuuming, wiping, dusting, etc. Basic computer operations and keyboarding skills to include operation of point of sale systems as well as desktop computers. Basic arithmetic calculations, i.e. addition, subtraction, multiplication, and division. Basic customer services delivery methods to identify customer needs, delivery expected service, and/or resolve routine customer issues. Basic understanding of elements of the Morale, Welfare and Recreation department to answer customer questions and/or refer them to the appropriate activity. Education High school diploma or GED required Additional Information Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee’s eligibility to work in the United States. Salary is dependent on experience and/or education. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a government-issued Travel Card for official government travel purposes. Executive Order 12564 requires a federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.
