at Acosta Group in Oakbrook Terrace, Illinois, United States
Job Description
DESCRIPTION
The Assistant Manager, Operations must be a goal-driven individual, expected to create and promote an extraordinary experience and a “consumer first” environment in the retail store for one of the world’s most recognized and exciting brands. The Assistant Manager will have specific responsibilities in associate management in the retail space, to include hiring, development, coaching, scheduling, and discipline of associates to ensure an outstanding consumer experience, cost efficiency, and quality operations. Maintain inventories at adequate levels, and maintain the appearance of the space. Complete accounting and necessary reports associated with daily activities in the space, including physical inventories.
Assistant Manager – Operations
+ Responsible for managing the inventory team, inventory control, store operations, and visual merchandising.
+ Lead dynamic operational excellence that supports the ‘Radically Helpful’ ecosystem.
Annual Salary Range: $72,000-$80,000
RESPONSIBILITIES
+ Be the expert on ‘Radically Helpful’ customer service and brand ecosystems.
+ Create an inclusive, collaborative, and engaging environment.
+ Support the Store Manager in daily operations and store management
+ Manage execution of opening and closing procedures including visual merchandising, inventory management, daily coverage plans and system reconciliation.
+ Guide all employees within the store, set task prioritization, resolve issues and customer escalations.
+ Build and coach teams, focusing on techniques which promote customer solutions, loyalty and measurable results.
+ Responsible for inventory management and brand visual excellence.
Supervise personnel:
+ Meet and exceed assigned goals for: consumer experience and reputation, sales and service, revenue and productivity
+ Consistently demonstrate excellent interpersonal, leadership, and coaching skills
+ Create a work environment where motivated people can excel, exceeding daily ownership goals
+ Oversee floor experience – act as Floor Leader to ensure consumers receive a world-class experience
+ Own consumer coordination and welcome process
+ Support team and assist with consumer interactions and transactions
+ Coach and counsel personnel on opportunities with key sales and reputation metrics, recognize positive performance against key metrics and hold associates accountable for poor performance
+ Perform role plays with associates on a regular basis to demonstrate world class service
+ Facilitate weekly personnel training/educational sessions to stay up-to-date on store products and competitive technology
+ Resolve or escalate appropriately any service issues.
Management and Development:
+ Interview, hire and make necessary discipline decisions including terminations, for personnel Inspire and engage associates by motivating team to succeed
+ Promote passion, pride and commitment
+ Lead by example and serve as a resource for product knowledge
+ Develop associates for growth and promotion by delegating appropriate responsibilities and inspecting completion
+ Improve associate engagement through appropriate behaviors and actions
+ Observe and coach associates to provide feedback around consumer experience technique effectiveness and providing excellent consumer service
+ Ensure personnel adhere to the Code of Business Conduct and conduct investigations with HR as needed
+ Quickly resolve any fraud issues communicated by Security; may involve working with Security or Finance teams
+ Fully understand and assist in educating personnel on any incentive plans, and ensure associates know how to maximize their payout.
+ Ensure Fair Labor Standards Act (FLSA) compliance
+ Review, approve and communicate temporary assignments and overtime for floating personnel
Product Launches:
+ Partner with management and other appropriate parties to successfully launch new products, services and processes and to review staffing forecast plan
+ Actively inspect post-launch and drive improved results with best practices
+ Inspect that associates are properly trained on new products and promotions to demonstrate and discuss with confidence
+ Document and report concerns with associates’ knowledge and/or behavior, and provide additional coaching and/or discipline as appropriate
+ Coordinate with security, facilities and space management to ensure smooth product launch-day execution including operations, staffing and scheduling
+ Responsible for activity in space at all times
+ Employ scheduling tool to properly staff and meet business needs, training and special events such as product launches.
Merchandising:
+ Accountable for adhering to the merchandising standards
+ Instill a sense of pride and ownership in space appearance – where all associates understand the space is the face of the brand to every consumer.
Compliance:
+ Drive operational compliance of back office processes, procedures and policies
+ Manage hours, time off, attendance and payroll approvals
+ Ensure timely completion of required training to empower personnel to succeed
+ Implement, execute and inspect existing and new retail programs, tools and training
+ Execute monthly cost reviews of overtime, discounts, returns and credits
+ Responsible for ensuring the training for associates to ensure they have the appropriate level of system/tool access for their roles and responsibilities.
Other:
+ Report fraudulent activity to Security
+ On-call for emergencies
+ Continuously display high integrity
+ Develop strategic perspective and champion change
+ Inspire others to high performance through collaboration and teamwork
+ Utilize professional expertise to solve problems and analyze issues
+ Capture initiative and strive for results
+ Other duties as assigned.
QUALIFICATIONS
+ 3+ years’ experience in Retail Management in high touch customer facing environments
+ Proven ability to manage large dynamic teams
+ Operational management experience leading in fast paced, changing technical environment
+ Proven ability to problem solve quickly & manage multiple operational workstreams
+ Effective communication, presentation and interpersonal skills
+ Strong organizational skills with attention to detail
+ Experience working with any of the larger consumer electronics stores technology. Demonstrates passion for leading edge technology and product solutions.
+ Possess strong written and verbal communication, and working knowledge of G-Suite
+ Payroll review and approvals experience preferred
+ Have a strong working knowledge of human resources policies and standard operating procedures
+ Experience conducting coaching, counseling and performance, positive reinforcement.
+ Excellent sales skills and demonstrated ability to meet or exceed performance standards
+ Ability to motivate and lead direct reports
+ Ability to work flexible hours, including evenings, weekends and holidays
+ Work with associates to elevate skills and performance, providing coaching on opportunities for improvement
+ Maintain knowledge of all brand products – complete training and support associates with required training on current and upcoming products.
Along with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:
+ Medical, Dental, Vision, and Telehealth
+ Basic Life Insurance and AD&D
+ 401(k) Plan withCompany Match
+ Legal Insurance
+ Company Paid Employee Assistance Program (EAP)
+ Employee Discount Program
+ Tuition Reimbursement (Degree and Professional Certification Programs)
+ Bonus Opportunities + Technology Reimbursement
