at Water Service Corporation in Rockford, Illinois, United States
Job Description
Responsible for the accurate and timely reading and recording of water meters to facilitate customer billing; to identify water meter equipment problems; and to perform minor water meter and/or system maintenance.Who We Are
Nexus Water Group is a leading regulated water and wastewater utility serving more than 1.3 million people across 20 U.S. states and 2 Canadian provinces.
"Nexus" means connection. Through the essential water and wastewater services we deliver, we have a very personal connection to the people, businesses, and communities we serve. This is why our operations are locally led and managed. Every day, over 1,300 professionals deliver vital, safe, and reliable service through over 670 water systems and 360 wastewater systems.
What We Offer
- Paid Time Off and Holidays: Starting at 3 weeks annually and paid company holidays
- Comprehensive Benefits: The first day of the month after your start, you'll have access to your health, dental, prescription and vision benefits to help you stay well. Other great benefits include company provided life insurance and Employee Assistance Program just to name a few.
- 401(k) Program: Employer contribution. Employer contribution made to the 401(k) plan are vested at 100% and start 30 days after your start.
- Grow with us: Professionally development opportunities through training, professional certifications, and education allowance
- Employee Resource Groups (ERG): ERGs are voluntary employee groups that form based on shared characteristics or backgrounds and are sponsored by the organization.
Overview
The Nexus Water Group team has an opportunity for a Field Tech I. Responsible for the accurate and timely reading and recording of water meters to facilitate customer billing; to identify water meter equipment problems; and to perform minor water meter and/or system maintenance.
Work Location and Schedule
This position will travel between service areas near Saint Charles, IL. Schedule is Monday through Friday. After-hour and weekend on-call support may be required. Must be available to work shift work; weekend scheduling may be required.
What You'll Do
- Maintain accurate and up-to-date records.
- Document customer interaction and Field Activities in CC&B.
- Act as liaison between the customers and customer service personnel for problem/complaint resolution.
- Respond to customer inquiries regarding meter reading schedule, billing, how meters are read and other customer service related matters.
- Provide on-site customer communication.
- Assist with maintaining mechanical, electrical and piping systems for area water/wastewater facilities, collections and distribution systems.
- Constant, independent travel daily between worksites on Company time.
- Must work On-Call in rotation as scheduled; responds to emergency situations as required.
Additional Responsibilities
- Perform minor meter maintenance and repair duties
- May walk 5 - 10 miles per day over established route, reading between 200 and 1200 meters per day and records volume used by residential and commercial customers.
- Determine consistency of meter readings; reports unusual cases of water usage to supervisor.
- Inspect meters and connections for defects, damage and unauthorized connections; ensures meters are registering properly. Indicate irregularities on forms for necessary action by servicing department. ...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
