at Sonesta International Hotels Corporation in Schaumburg, Illinois, United States
Job Description
Job Description Summary
The General Manager (GM) is the onsite leader of the hotel and represents the company with all guests, clients, associates, and owners. The General Manager is responsible and accountable for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing superior guest satisfaction through an engaged staff, and delivering product and service quality. To accomplish this the GM will work directly with Sonesta's Regional Director of Operations (RDO), and partner with the regional sales, revenue management, and marketing representatives assigned to the hotel. The GM will also work with the company's functional leads in accounting, facilities, human resources, information technology and procurement that support the hotel.
Job Description
DUTIES AND RESPONSIBILITIES:
- Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, all food and beverage outlets are meeting guest expectations, and the hotel is properly maintained and clean.
- Manage the creation of the direct sales strategy of the hotel in collaboration with the hotel's Regional Director of Sales (RDS) to uncover the appropriate demand located in the hotel's trade area. Directly supervise the hotel's Director of Sales and partner with the above regional team to execute the hotel's annual and seasonal sales plans to secure fair market share of occupancy according the annual budget for the hotel. Master the use of the company's customer relationship system (SalesPRO) to manage the activity, production and efficiency of the Director of Sales.
- Work with the hotel's property management system (Opera), reservation system (SynXis), and revenue optimization technology (iDeas) to maximize revenue through the setting of the appropriate rates by room type and length of stay based on local market conditions to secure the hotel's fair market share of average daily rates according the annual budget for the hotel. Collaborate with the hotel's Regional Revenue Manager (RRM) on a regular basis to achieve the optimal business mix.
- Manage the strategy and execution of assigned market segments by working in collaboration with the Regional Revenue Manager to maximize the profitability of all distribution channels.
- Manage all local Sonesta ES Suites brand positioning through the proper use of all marketing programs. This would include, but is not limited to the creation of Everyday Surprises, the implementation and management of the company's guest recognition program (Travel Pass) and the proper use of all logo and graphics standards.
- Manage the front office, housekeeping, and food and beverage operation of the hotel through the direct supervision of the Operations Manager.
- Manage the appearance, condition, and preventive maintenance of the physical plant through the direct supervision of the Maintenance Manager.
- Attend Evening Social and Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads.
- Lead the development, implementation and monitoring of capital and operational budgets for the hotel which support the overall objectives of the company. Work with the Finance Department on the identification of variances and communication to ownership on the hotel's financial condition.
- In partnership with...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
