Customer Service Rep - Springfield, IL

at Lincare, Inc in Springfield, Illinois, United States

Job Description

* work directly with medical professionals and physicians to facilitate patient care 
* advocate for and work in lockstep with chronic patients 
* work for an organization that rewards success and fosters a culture of promotion 
Job Responsibilities include: 
* provide outcome-based solutions for our physician referral sources and existing patient population 
* Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments 
* Prepare and analyze the billing and setup paperwork for patient services 
* Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization 
* Recommend potential products or services to management by collecting patient information and analyzing customer needs 
* Actively participate in the training of new customer service and sales personnel 

Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. AA/EOE, M/F/Disabled/Veterans

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Job Posting: 11981181

Posted On: Jun 16, 2024

Updated On: Jul 13, 2024

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