at Hy-Vee Food Stores in Jacksonville, Illinois, United States
Job Description
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Bakery Cake Designer
Department: Bakery
FLSA: Non-Exempt
General Function
Responsible for decorating bakery items. You will assist customers with their bakery orders by the telephone and in person at the store. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Core Competencies
+ Partnerships
+ Growth mindset
+ Results oriented
+ Customer focused
+ Professionalism
Reporting Relations
Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Bakery Department Manager
Positions that Report to you: None
Primary Duties and Responsibilities
+ Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
+ Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
+ Makes an effort to learn customers’ names and to address them by name whenever possible.
+ Assists customers by: (examples include)
+ escorting them to the products they’re looking for
+ securing products that are out of reach
+ loading or unloading heavy items
+ performing other tasks in every way possible to enhance the shopping experience.
+ Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
+ Takes customer orders at Bakery counter.
+ Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
+ Checks orders for the day and sets up a timeline and production schedule.
+ Decorates bakery items in a timely manner.
+ Keeps current on new designs and trends.
+ Ensures department standards are met.
+ Checks cake orders for details (size, deco pack, icing needs, dates) daily and indicates supply needs.
+ Orders supplies for decorating area and checks off the order.
+ Delivers product and sets up wedding cakes on site (outside the store).
+ Communicates with bakery manager regarding displays, weekly ads and special needs on a daily basis.
+ Checks product dates, pulls cases for work and lists items to fill or replace.
+ Develops bakery orders for bakers on a daily basis. (Orders cakes, sizes, etc.)
+ Tracks daily retail production. Identifies, with co-workers, tasks to be completed.
+ Operates as a lead worker with part-time or other employees. (Instructs and reviews work).
+ Participates in employee cross training.
+ Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
+ Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
+ Adheres to company policies and individual store guidelines.
+ Reports to work when scheduled and on time.
Secondary Duties and Responsibilities
+ Wraps all product as necessary.
+ Assists in other areas of the store as needed.
+ Performs other job related duties and special projects as required.
Knowledge, Skills, Abilities and Worker Characteristics
+ Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
+ Ability to do arithmetic calculations involving fractions, decimals, and percentages
+ Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
Education and Experience
High school or equivalent experience and six months or less of similar or related work experience.
Physical Requirements
+ Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
+ Visual requirements include vision from less than 20 inches and more than 20 feet with or without correction, color vision, depth perception, and field of vision.
+ Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Working Conditions
The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to flour dust, noise, cleaning chemicals/solvents, residual fumes and temperature extreme.
Equipment Used to Perform Job
Standard tools and equipment used in a bakery environment including mixers, ovens, turntables, tips, bas, airbrush telephone copy cake machine, intercom system.
Contacts
Has daily contact with the general public taking orders. Has weekly contact with suppliers/vendors.
Are you ready to smile, apply today.
