at The Children's Place in Norridge, Illinois, United States
Job Description
Location:
Norridge, Illinois
Job Summary:
The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store Lead will represent the brand, operate in a professional manner, engage customers, maintain store standards, and support teamwork and employee development.
Responsibilities:
Key Accountabilities:
+ Assist in developing talent through the training of associates, including giving in-the-moment coaching conversations
+ Partners with Store Manager to address an performance concerns with associates
+ Support and participate in all company training and development initiatives
+ Foster a positive work environment and provides direct, objective feedback in a timely manner
+ Assess performance and provide the appropriate level of feedback on a daily basis and during the annual performance review process
+ Motivate and inspire the associates to build brand loyalty and create a positive store environment for both internal and external customers
+ Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store while ensuring the integrity of the brand
+ Represent the company in a professional and positive manner
+ Support the management team to maximize productivity through operational and product knowledge, customer service and participating in an completing key store initiatives
+ Participate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience, and driving store profitability while leveraging payroll
+ Process payroll weekly
+ Modify schedule based on business climate
+ Help maintain a clean, organized, and efficient stockroom, adhering to set policies
+ Ensure Environment (CRE) Standards & Safety requirements are being met
Education and Experience:
+ High school diploma or equivalent
+ 1-3 years previous retail experience
+ Must be at least 18 years of ag
Skills and Behaviors:
+ Excellent customer engagement
+ Must be detail oriented
+ Ability to prioritize tasks
+ Ability to work in team environment
+ Ability to give and receive performance-based feedback
+ Must embrace self-development
+ Must be an effective communicator
+ Must be adaptable and flexible to changing priorities
+ Excellent time management, planning, and organization skills
+ Proficient in Microsoft Office
+ Ability to adapt to and learn internal applications
+ Ability to work a flexible schedule, including weekends, to meet business needs and the PT/FT Availability Requirements set by the Company
+ Ability to maneuver on sales floor and stockroom; climb ladder, lift and carry up to 50 lbs
