at United Airlines in Chicago, Illinois, United States
Job Description
Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
Key Responsibilities:
The Manager – Premium Services Planning will work directly with the Sr. Manager – Operations Insights to provide operational support for the Premium Services Domestic Operation. They will partner with the Manager – Premium Services Planning International to ensure consistent application and delivery of United’s suite of premium products. The position is primarily responsible for supporting premium functions in hubs and domestic line airport locations. This leadership role will partner very closely with Regional Managers in support functions.
+ Provide administrative and operational support in domestic line stations for United Club’s and premium products
+ Provide insights to determine which airports provide what levels of service for MP Premiers & Global Services
+ Develop and manage overarching aspects of third-party vendor relationships and performance, as well as conduct objective audits and ensure adherence to service level agreements
+ Supervise the execution of United’s suite of premium products in the United Club and Polaris lounge
+ Including Global Services, VIP, and tarmac transportation program
+ Provide tools, training, communication, and additional support to dedicated employees
+ Liaise and partner with Regional Managers and local stations, serving as the local subject matter expert on United’s Premium Services products, standards, and operation
+ Partner with Hospitality Programs, Loyalty and Marketing teams to design, develop and enhance premium products for United Airlines
+ Conduct research and analysis of competitive landscape, customer satisfaction and business needs in region and translate/synthesize into operational strategy with measurable performance indicators
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications):
+ Bachelor’s degree or equivalent experience in Hospitality Airline Management
+ 4+ years airline/aviation management experience
+ Project Management
+ Excellent written/verbal communication skills
+ Strong presentation skills
+ Strong critical thinking skills
+ Excellent computer office skills
+ Must be legally authorized to work in the United States for any employer without sponsorship
+ Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
+ Master’s degree or equivalent experience
+ Vendor Management
+ Background in strategic planning/analysis
+ Hospitality management experience
+ Budget Management and Budget Building skills
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
