Director Application Development

at Marriott in Springfield, Illinois, United States

Job Description

Job Number 24102454

Job Category Information Technology

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management


Oversees day to day application development projects and engineering while leading continuous improvement on process definition and compliance. Directly manages software engineers and project managers. Functions as a technical and solution architecture expert. Responsible for defining and creating scalable/secure system solutions to deliver real world capabilities within a rapidly evolving Loyalty platform. Delivers on commitments to discipline partners and collaborates with architects, SMEs on cross functional initiatives for Loyalty. Functions as the technical decision-maker and problem solver to deliver projects on time and on budget. Promotes project quality and manages the application development team to promote satisfaction with all technology teams and business partners by following standard application development tools and processes. Manages continuous improvement program to improve quality, consistency, and client satisfaction.


Education and Experience


+ 10+ years’ experience in developing software solutions across multiple technologies and methodologies

+ 10+ years’ experience with application development tools

+ 4+ years’ experience in architecture solution development for complex/enterprise level systems

+ 4-year degree or equivalent experience/certification

+ Self-driven, curious and a fast-learner, and able to work in a fast-paced environment launching new consumer products to market

+ Strong interpersonal and stakeholder management skills with the ability to coordinate between technical and business teams

+ Management of multiple Omni-Channel development efforts integrating with multiple back-end systems

+ Experience with Automation, CI/CD, Release Management processes and Application Deployments to Cloud.

+ Experience with public cloud platforms like AWS.

+ Strong understanding of API platforms, back-end services, database and networking components of full stack infrastructure

+ Working in a Product-based model and building strong partnerships with Product owners by providing innovative technology solutions to complex business problems

+ Ability to communicate complex technology solutions to both Product owners in a business-friendly manner and to Enterprise Architects in most technical detail

+ Management of cross functional, sourced, or matrixed teams

+ Undergraduate/graduate degree or equivalent education + experience

+ Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy-to-understand business terms

+ 4+ years of Experience with API management with Akana and microservices using Spring Boot/Web flux

+ 4+ years of IT operations experience in handling large scale mission-critical applications and systems

+ 4+ years of experience in Change data capture tools such as Qlik, IBM IIDR

+ 4+ years of experience in Mainframe & DB2 as well as cloud native databases such as RDS/Arora PostgreSQL


+ Technology certifications

+ Experience in waterfall and/or agile software methodologies (SDLC, Safe Agile)

+ Demonstrated ability to anticipate future software engineering opportunities

+ Technology leadership experience in a sourced environment

+ Knowledge of business environment, service requirements and hospitality culture


Technical Leadership and Technical Delivery

+ Provides deep expertise in defining the architectural and technical software solutions to deliver critical capabilities in an enterprise platform.

+ Provides recommendations and perspective on forward looking technology and tools for current as well as future state system development.

+ Trains and/or mentors other team members, and peers as appropriate

+ Facilitates compliance with the standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups.

+ Responsible for estimating level of effort to create to deliver solutions.

+ Validates completeness of requirements when reviewing Service Provider solutions

+ Ensures all solutions follow the defined enterprise architecture standards and review processes.

+ Ensures proper coordination with appropriate IT and vendor relations teams.

+ Provides consultation for routine and complex systems development.

+ Ensures early warning to the business stakeholder executives regarding degraded or missed service levels.

+ Coordinates with Operations and Infrastructure teams for deployment and production support activities

Managing Day-To-Day Relationships with Teams

+ Manages application development projects in partnership with IT teams, business partners and providers

+ Provides project management of business projects

+ Oversees effective reporting within application development team

+ Leads project reviews with team on application development projects

+ Manages day-to day relationships with all IT teams to promote the delivery of services that meet or exceed the client expectations

+ Monitors projects for alignment with defined business case process

+ Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues

+ Manages, and improves service level reporting for application development

+ Provides early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels

+ Assists with application, development and maintenance of service provider project management standards and tools

+ Participates in client portfolio and demand management processes, and engages service providers to ensure client satisfaction

+ Works with application development service providers

+ Validates that service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement

+ Works with team to progress the service providers services to match client needs

+ Facilitates team and service provider compliance with the agreement

+ Validates service levels meet business needs

+ Facilitates the definition and enforcement of good service provider contracts

+ Supports the IT organization

+ Provides input to IT’s business strategy and planning as needed

+ Supports and follows defined IT Governance decision rights, standards and practices

+ Emphasizes accuracy and effectiveness of estimating and planning management with team

+ Provides input to business/discipline and continent IT budgets

IT Governance

+ Follows all defined IR standards and processes (i.e. IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed

+ Maintains a proper balance between business and operational risk

+ Follows the defined project management standards and processes

Service Provider Management

+ Validates that Service Providers develop and manage respective aspects of a project plan, including schedules, deliverables, and appropriate metrics.

+ Makes short term plans for the team to effectively utilize resources

+ Monitors Service Provider outcomes

+ Reviews estimates of work effort for client project provided by Service Providers for accuracy

+ Facilitates timely resolution of service delivery problems and minimizes the impact to clients



+ Communication – Conveys information and ideas to others in a convincing and engaging ma

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Job Posting: JC261435465

Posted On: Jun 17, 2024

Updated On: Jul 15, 2024

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