at University of Chicago in Chicago, Illinois, United States
Job Description
DepartmentESA College Aid 3
About the Department
Reporting directly to the Assistant Vice President, the Financial Aid office at the University of Chicago provides exceptional customer service to all students and families requesting assistance in financing their education. The Office of Financial Aid has a staff of 22 people, including counselors, and assistant directors. For more information visit https://financialaid.uchicago.edu/.
Job Summary
The Financial Aid Counselor reports directly to management within the Office of Financial Aid and performs an integral role in providing superior customer service to all internal and external stakeholders. The counselor role conducts evaluations to assess the availability of financial aid for undergraduate students and families.
Responsibilities
- Counsels students and families; performs need analysis; completes the verification process on selected files; reviews appeals; and packages awards by assigning different types of financial aid to meet demonstrated need.
- Coordinates timely responses to all email and telephone contacts from students.
- Ensures disbursement of financial aid throughout the academic year.
- Creates and maintains institutional financial aid policies and procedures as assigned.
- Ensures accurate disbursement of aid throughout the academic year.
- Represents the Office of Financial Aid at various on and off-campus events as needed, including occasional evening and weekend hours.
- Provides presentations on various topics related to financial aid to students and families.
- Analyzes the maximum aid needed to students yet remain within government guidelines and overall budget limitations for aid distribution.
- Communicates financial aid policies and programs to currently enrolled students with moderate/high levels of guidance.
- Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
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Work Experience:
Minimum requirements include knowledge and skills developed through ---
Certifications:
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Preferred Qualifications
Education:
- Bachelor's degree.
Experience:
- Two years of experience with providing customer service in an office setting.
- Background in higher education or financial aid.
Technical Skills or Knowledge:
- Proficiency using Microsoft Office.
- Knowledge of Oracle Campus Solutions.
- Knowledge of federal and state regulations regarding eligibility for government funded assistance.
Preferred Competencies
- Superb written and verbal communication skills.
- Provide superior customer service to a wide variety of constituents in a fast-paced environment.
- Handle several projects simultaneously and to work well under pressure.
- Maintain confidentiality.
- Maintain confidentiality and provide superior customer service to our students.
- Work independently and as part of a team.
- Handle several tasks simultaneously and to work well under pressure.
Working Conditions
- This position has a hybrid work schedule. Weekly in-office presence is required on UChicago's main campus in Hyde Park.
- Work independently for periods of 8 hours or more.
- May be asked to work 1-2 weekends per year.
Application Documents
- Resume/CV (required)
- Cover Letter (required)
- Professional References Contact Information (3)(required)
When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Student Affairs & Services
Role Impact
Individual Contributor
FLSA Status
Non-Exempt
Pay Frequency
Biweekly
Scheduled Weekly Hours
37.5
Benefits Eligible
Yes
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Posting Statement
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:http://securityreport.uchicago.edu.Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.