at University of Chicago in Chicago, Illinois, United States
Job Description
DepartmentBooth Financial Aid
About the Department
The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.
Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.
Chicago Booth is proud to claim:
-an unmatched faculty.
-degree and open enrollment programs offered on three continents.
-a global body of nearly 56,000 accomplished alumni.
-strong and growing corporate relationships that provide a wealth of lifelong career opportunities.
As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment.
For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.
Job Summary
The Associate Director of Financial Aid is primarily responsible for managing the financial aid awarding process for a cohort of students-all three Executive MBA programs as well as both new one-year Masters programs-and will ensure compliance by resolving aid processing errors. Will advise students regarding financial aid processes and eligibility. Collaborates with university IT, the Department of Education, and private lenders to identify and resolve issues preventing loan origination and disbursement. Responsible for entering and maintaining financial aid application materials housed within financial aid software system.
Responsibilities
- Owns and manages the entirety of the financial aid processing lifecycle for the new Masters and Management and Masters in Finance programs.
- Oversees the processing of all veterans benefits for all benefit-eligible veterans across Booth's degree programs.
- Evaluates financial aid applications and processes financial aid awards for all three Executive MBA programs, from application to disbursement.
- Requests appropriate loan documents required for loan processing.
- Reaches out to students as needed to ensure all documents are submitted.
- Oversees reconciliation and validation processes, ensuring regulatory compliance of all financial aid awards and rectifying system errors in aid processing.
- Collaborates with University IT, the Department of Education, and private lenders to identify and resolve issues preventing loan origination and disbursement.
- Counsels students on financial aid availability, eligibility, application procedures, deadlines and requirements.
- Troubleshoots undistributed financial aid awards; then makes changes in the financial aid system and/or contact students or staff to inform them of steps required for resolution.
- Prepares student's records for student loan counseling and repayment information sessions prior to Convocation.
- Provides detailed information to inquiries about all financial aid programs, as well as explains loan application process and procedures.
- Enters and maintains financial aid application materials housed within financial aid software system.
- Prepares loan application files to be evaluated by other members of the financial aid team.
- Provides superior customer service to all internal and external stakeholders and manages inquiries to the financial aid office on all inbound fronts (e.g., email, phone and in person).
- Assists students with a range of complex enrollment and billing problems by analyzing possible solutions using standard procedures.
- Communicates financial aid policies and programs to currently enrolled students with moderate guidance.
- Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
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Work Experience:
Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.
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Certifications:
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Preferred Qualifications
Education:
- Master's degree.
Experience:
- Experience in financial aid, university administration, or related field.
Technical Skills or Knowledge:
- Demonstrated proficiency using an automated system.
- Previous experience using an automated financial aid awarding system.
- Knowledge of federal and state regulations regarding eligibility for federal student financial aid.
- Demonstrated proficiency with MS Office (Word, Excel, PowerPoint, and Outlook) required, familiarity with Oracle's PeopleSoft program.
Preferred Competencies
- Apply financial aid regulations objectively and equitably.
- Adaptability to new processes and technologies.
- Outstanding verbal, written, and presentation skills, as well as organizational skills.
- Handle multiple detailed tasks/projects simultaneously with strong attention to detail and meet strict deadlines with frequent interruptions.
- Work independently with little supervision; possess a self-motivated disposition; identify opportunities for improvement and recommend effective changes, all while achieving key objectives resulting in desired outcomes.
- Demonstrated ability to work effectively and diplomatically with colleagues, as well as with students, faculty and corporate contacts in a multitude of communication methods i.e., in person, email, phone.
- Professional demeanor, including tact, discretion, and a customer service-oriented approach.
Working Conditions
- This position is currently expected to work a minimum three days per week in the office.
Application Documents
- Resume/CV (required)
- Cover Letter (required)
When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Student Affairs & Services
Role Impact
Individual Contributor
FLSA Status
Exempt
Pay Frequency
Monthly
Scheduled Weekly Hours
37.5
Benefits Eligible
Yes
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Posting Statement
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:http://securityreport.uchicago.edu.Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637. To view full details and how to apply, please login or create a Job Seeker account
