Agency Technology Service Request Manager

at Illinois Department of Children & Family Services in Springfield, Illinois, United States

Job Description

Springfield, IL, US, 62701

DCFS is deeply committed to the welfare and protection of children.  Our goal is to protect children by strengthening and supporting families.  In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.

Agency :  Department of Children and Family Services 

Working Title:  Public Service Administrator Opt 3 - Agency Technology Service Request Manager Office of Employee Services
Closing Date/Time: 07/01/2024 
Salary:   Anticipated Starting Salary (Effective 7/1/24) $7,966/Month - Full Salary Range $7,966-$11,759 Month  
Job Type:   Salaried 
County:   Sangamon  
Number of Vacancies:   1  
Plan/BU: RC063   

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number  39057 

The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as Agency Technology Service Request Manager. Under administrative direction, this position will coordinate and serve as liaison with the Department of Innovation and Technology (DoIT) and external vendors regarding system issues and service requests. The position will provide professional and technical advisory functions to the division and the Product Manager relative to IT services, acting as the division’s expert in the IT field. The position will also develop programs and manage the implementation of programs for operational computer and data needs for the division, while advising the Product Manager and Deputy Director of issues and the status of projects. Additionally, this position will manage the procurement of division hardware, software, and professional services in collaboration with the DCFS Division of Budget and Finance. This position provides a great opportunity for a motivated individual who is focused on ensuring that the division receives IT services to facilitate mission focused activities in the most efficient, effective manner possible. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent IT capabilities, effective communication skills, and strong leadership skills. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

1. Serves as Agency Technology Service Request Manager for the Office of Employee Services.

2. Develops programs and manages the implementation of programs for operational computer and data needs for the division.

3. Manages the procurement of division hardware, software, and professional services in collaboration with the DCFS Division of Budget and Finance.

4. Coordinates service response from DoIT and external vendors.

5. Coordinates and monitors the implementation of systems and data integrations.

6. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.