at Joliet Junior College in Joliet, Illinois, United States
Job Description
Position Title:Office Specialist, Admissions
Job Description:POSITION TITLE: Office Specialist, Admissions
STATUS: Full Time
DEPARTMENT: Admissions
DIVISION: Student Development
CLASSIFICATION: Non-exempt
UNION: TOSSC
REPORTS TO: Director, Admissions and Recruitment
PLACEMENT: Clerical, Grade 7
MINIMUM PAY RATE: $20.38 per hour
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.
POSITION SUMMARY
Serves as the first point of contact for the Admissions Office along with the front desk staff. Provides general information and admissions information about the college, campus functions, and other assistance to customers. Under the direction of the Director of Admissions, provides support for the Admissions Office programs, events, fairs, and related student activities. Supports the supervision of front desk and student staff. Maintains a high degree of confidentiality; provides excellent customer service students, parents, faculty, and college personnel; is dependable, and exercises good judgment in resolving issues. Must be available to work afternoon and evening hours for evening vacancy. Maintain lobby resources and waiting area for students and visitors.
ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES
1. Effectively and professionally communicate with customers, providing excellent customer service.
2. Receive and direct visitors, handle phone calls, take and relay messages, provide requested information regarding the college and its programs and procedures.Prioritize and distribute mail.
3. Oversight of evaluation of high school transcripts for placement measures such as geometry equivalency, chemistry equivalency, and any other placement measures based on high school transcript data established by the institution.
4. Oversight of document scanning process for admissions documents. Prepare and organize incoming Admissions documents to be imaged into the student file according to procedures, which includes document analysis and provides quality control for the department
5. Assist in duplicate student resolution process, recalculations for residency, charge-backs, cooperative agreements, and in-district employment. Prepare cooperative agreement reports each semester and distribute to participating colleges.
6. As assigned, support all activities and related priorities for the Admissions department including campus tours, on campus recruitment events.
7. Provide support with scheduling and supervision of front desk and student staff.
8. Follows procedure to prepare student documents for follow up communication.
9. Assist with training and development of student staff and new department employees.
10. Perform other related duties as assigned.
MINIMUM QUALIFICATIONS
1. High school diploma or equivalent
2. Two (2) years of progressively responsible office experience.
3. Customer service experience.
4. Excellent interpersonal, customer service and phone skills.
5. Strong personal computer skills with intermediate knowledge of several software applications including Microsoft Office Word and Excel, email and Internet.
6. Ability to perform multiple tasks simultaneously.
7. Attentiveness to detail, effective organizational skills, initiative and multitasking.
8. Strong verbal and written communication skills, and ability and willingness to work cooperatively with a diverse population.
9. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence... For full info follow application link.
ANTI-DISCRIMINATION STATEMENT
Joliet Junior College is committed to maintaining an environment that is safe and free from discrimination, harassment, and misconduct on the basis of sex, which includes sexual orientation or gender-related identity. The College prohibits sexual harassment, sexual assault, sexual misconduct, stalking, and relationship/dating violence has put measures in place to ensure a safe and healthy educational and employment environment, and meet legal requirements in accordance with: Title IX of the Education Amendments of 1972 (Title IX), which prohibits discrimination on the basis of sex in the College's programs or activities; relevant sections of the Violence Against Women Reauthorization Act; Title VII of the Civil Rights Act of 1964, which prohibits discrimination on the basis of sex or sexual orientation, including gender-related identity; and the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), which requires timely warning to the community of certain immediate threats.
