at United Community Bancorp, LLC in Springfield, Illinois, United States
Job Description
Teller Supervisor - Springfield, IL
Springfield, IL
The Teller Supervisor will assist in overseeing and managing the overall daily activities of teller staff including training, scheduling and maintaining records of vault and teller cash balances.
Roles and Responsibilities:
Performs normal teller duties when required
Assists tellers with difficult or unusual transactions
Assist in locating cash discrepancies
Assist with providing override authority as needed
Assists with teller balancing as needed
Assis with ordering daily supply of cash and counting incoming cash
Retail/Customer service duties
Assist with training tellers
Assist with supervision, scheduling and delegation of tellers
Assist with auditing teller drawers
Assist with auditing, balancing and replenishing ATM
Assists with ensuring all teller stations are properly stocked, secured and maintained
Maintains reports documenting cash outages, balances and daily cash recaps
Assists with timecard management of teller staff
Assists with the hiring, promotion, transfer and discipline decisions for teller staff
Assists with preparing performance evaluations, written warnings and other staff development processes for teller staff
Assists in monitoring compliance with polices and procedures of teller staff
Assists in ensuring teller staff are complying with and up to date on required training
Assists with distributing written and oral instructions and directives regarding teller operations, policies, procedures and bank updates to teller staff
Kindly greet all customers immediately upon entry to maintain a welcoming and helpful environment
Assist customers with inquiries regarding their balances, statements, general information, etc.
Ensure all customers have been fully assisted
Use integrated teller and customer data base software to verify customer information and answer questions they may have about their account
Assist and transfer customers to the correct department by using the employee/department directories
Adhere to dual control policies
Have in-depth knowledge of bank products and services
Knowledgeable of all regulatory standards
Complete all training and online testing requirements as assigned
Have knowledge of and uphold all bank policies and procedures
Maintain familiarity with the Bank polices and procedures related to this position including but not limited to Secrecy Act, OFAC, Check Cashing, and Teller Guidelines
Perform other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Computer Requirements
Proficiency in Microsoft Office (Word, Excel, Access, and Power Point).
Experience using Web Teller and check imaging software preferred
Education/Experience Requirements
High school diploma or equivalent
Additional Requirements
Previous customer service skills preferred
Strong attention to detail
Strong time management and organizational skills
Ability to practice discretion and handle confidential information in a professional manner
Ability to perform duties independently with limited direct supervision
Problem Solving/Analysis skills
Ability to communicate effectively with customers and coworkers
Written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
Ability to explain the benefits of bank products and services and answer customer questions regarding these products and services
Knowledge of financial institution regulations
Ability to multitask
Strong professional integrity in compliance with company policy, and ethical and legal standards
General knowledge of bank procedures and how they apply to other areas of banking
Attendance Requirements
Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided.
Certificates, licenses, or registrations:
None Required
Working Conditions:
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical requirements:
Ability to stand for up to eight hours
Requires bending,... For full info follow application link.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at United Community Bancorp will be based on merit, qualification, and abilities. United Community Bancorp does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other actual or perceived characteristic protected by law.
