at SPX Corporation dba Genfare in Elk Grove Village, Illinois, United States
Job Description
Account Manager
Location:
Elk Grove Village, Illinois, United States
Genfare is a leader in providing configurable fare solutions to transit agencies of all sizes throughout North America. As a leader in fare collection systems for more than 30 years, Genfare provides solutions that are secure, reliable and highly flexible. Some of our innovative, integrated systems encompass the latest in electronic validating fare boxes, cloud-based reporting software, smart card and mobile payment options, ticket vending and point of sale card distribution systems.
How you will make an Impact (Job Summary)
SPX is a diverse team of unique individuals who all make an impact. As an Account Manager within the Sales and Marketing team of Genfare, your core responsibility will be to lead and drive the ultimate customer experience. This will be achieved through managing existing projects, resolving issues and driving sales growth. In this role, you will lead and collaborate with cross-functional internal teams across the organization. Candidates for this role will know how to meet ambitious individual and team-wide sales quotas. A successful Account Manager will work with our Customer Care and Sales teams to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long run.
We are looking for future leaders of the organization who strive to delight our customers and optimize their experience.
What you can expect in this role (Job Responsibilities)
While each day brings new opportunities at SPX, your core responsibilities will be:
Serve as a point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements to maximize profits
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to project needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account statuses
Collaborate with Sales team to identify and grow opportunities within territory
Assist with client requests or escalations as needed
Requires up to 25% travel
What we are looking for (Experience, Knowledge, Skills, Abilities, Education)
We each bring something to the table, and we are looking for someone who has:
Required Experience
BA/BS degree in Business Administration, Sales, Engineering or relevant field
Proven work experience as an Account Manager, Project Manager, Technical Sales or relevant role
Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
Key Competencies
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
Experience delivering solutions to solve customer needs
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Thank you for your interest in our company.
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