at 3D Hubs Manufacturing LLC in Chicago, Illinois, United States
Job Description
We promise you can be yourself at Protolabs
Don't meet every single requirement? Go ahead and apply anyway! Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification and we think this sucks. We are an Equal Opportunity Employer and we are committed to building a diverse team that feels that they are valued in the workplace. If you're looking at our page and you do not identify yourself, don't be discouraged to apply. You can help make our Protolabs even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams and it's one of our biggest secrets of success.
We are transforming the manufacturing industry as you know it and we're on the lookout for makers, doers and re-thinkers to join us on this mission.
Protolabs Network provides engineers and designers access to more than 250 extensively vetted manufacturing partners. As part of Protolabs' global services, we specialize in on-demand 3D printing, CNC machining, injection molding and sheet metal fabrication. Trusted by some of the most innovative companies in the world (NASA, HP, Audi and more), we are the world's fastest and most comprehensive digital manufacturing solution. Some of the parts we've produced are even floating in space!
We are looking for an energetic and committed JuniorProject Manager to join our Project Operations team at our HQ in Chicago.
In this role, you will oversee the fulfillment of manufacturing projects (CNC Machining, 3D printing, Sheet Metal Fabrication) from some of the biggest companies in the world, including 27% of Fortune 500 companies. To be successful, you need to have an engineering or manufacturing background, be highly organized and be committed to providing the best support to our customers.
Sound good? Keep reading!
What you'll do:
Work closely with Sales team and customers: Collaborate with the Sales team and their customers during the quoting and production phase. Ensure orders are sourced and fulfilled on-time and according to specifications, providing exceptional support by owning communication with customers during production of orders from sale through delivery.
Monitor ongoing orders: Monitor ongoing orders in tandem with the production-facing team. Proactively reach out to customers to provide updates and keep them informed about the progress of their orders.
Use in-house software for customer requests: Utilize our admin website, Freshdesk and Hubspot to manage incoming requests from US customers and our internal teams. Handle customer inquiries, requests, and updates via email and phone, ensuring timely and accurate responses.
Build and manage customer relationships: Build and manage dedicated relationships with customers. Work on behalf of customers with internal and external stakeholders to investigate and organize equitable resolutions for any issues that may arise during or after the delivery of parts.What it takes:
2-3 years of experience in a fast-paced project management or customer success role supporting a technical or manufacturing product preferred
Basic understanding of manufacturing technologies (CNC Machining, 3D printing, Sheet Metal, Injection Molding, etc.) or equivalent experience learning a complex project lifecycle
Timeliness to meet strict delivery deadlines while managing a large number of different orders simultaneously
Proven track record building and maintaining customer relationships
Strong analytical skills and the ability to take ownership of and resolve complex problems with multiple stakeholdersWhat's in it for you?
Part of our incredible journey is clearly down to our amazing team, and we strongly believe in giving people a space to truly, authentically be themselves. We also believe that treating our employees well and sprinkling a great place to work with some nice perks can make work a little sweeter.
Annual company bonus. We celebrate success together! Employees are not only rewarded for their achievements but also for contributing to the overall success of the business.
Flexible and hybrid working arrangements! (we try to accommodate where it's possible, so feel free to ask us more about this)
We offer a 401k plan and you'll get 24 PTO days per year
Wellness and well-being with access to OpenUp psychologists, practice mindfulness with Headspace and tons more.
Doggo-friendly office. We are big pet lovers and fully encourage hanging out with your (and your colleagues') furry friends in the office
Daily Lunch and snacks are provided in the office; it's a moment for our teams to connect and recharge. Shared meals strengthen our bonds and fuel collaboration.
Dedicate 20% of your work time to learning or joining projects! Whether that's one of our Employee Resource... For full info follow application link.
