SURGICAL NAVIGATOR

at Cook County Government in Chicago, Illinois, United States

Job Description

Job Posting:Jun 17, 2024, 4:03:37 PMClosing Date:Jul 2, 2024, 4:59:00 AMFull-timeShift Start Time:8:00A.M.Shift End Time:4:00P.M.

Posting Salary:COMPETITIVE
Organization:Health and Hospital Systems

Location: Stroger Hospital
Department: SURGERY

Title: Surgical Navigator

This position is exempt from Career Service under the CCH Personnel Rules.

Job Summary

The Surgical Navigator is part of a multidisciplinary team and primary conduit for communication between providers, patients, and families. The Surgical Navigator is responsible for completing referrals for pre-operative testing and evaluation, supporting Surgical Division with pre-visit planning, pre-authorization for procedures and in clinic support ensuring access to surgical specialty clinics. This position provides a concierge level customer service to patients and referring providers, providing relevant information to understand the complete surgical process across the continuum of care and communicating with the care team.

Typical Duties

* Manages all communications with referring providers regarding access and availability of surgical specialty appointments
* Provides assistance to patients with pre-visit planning, throughput during clinic visit with obtaining any relevant history, completing relevant forms.
* Assists with clerical and administrative duties such as calling patients to ensure appropriateness of referral to the correct surgical specialty. Verifies that any necessary documentation is completed prior to visit with Health Insurance Carriers, benefits, and prior authorization.
* Facilitates and coordinates care from outpatient to inpatient across the care continuum and communicates directly with the family and care providers relevant clinical information to ensure safe follow-up.
* Coordinates the completion of diagnostic imaging and appointments to ensure pre-operative work up is completed by the patient prior to scheduled procedure.
* Assess patients for social barriers that may limit successful clinical outcomes.
* Assists surgeon with minor in-office procedures and treatments
* Maintains an accurate and complete medication list for patients in the electronic medical record.
* Supports the provider staff with completing referrals for diagnostic testing and specialist following the providers' order.
* Ensures procedure equipment is appropriately sterilized at site or prepares equipment for transfer to another location for sterilization.
* Performs any required perioperative testing for upcoming procedure.
* Assists with transportation services as necessary to ensure the patients ability to attend appointments as needed.
* Performs accurate and detailed clinical documentation including plan of care and follow-up.
* Attends and participates in meetings. Addresses any continuity of care concerns.
The Surgical Navigator is part of a multidisciplinary team and primary conduit for communication between providers, patients, and families. The Surgical Navigator is responsible for completing referrals for pre-operative testing and evaluation, supporting Surgical Division with pre-visit planning, pre-authorization for procedures and in clinic support ensuring access to surgical specialty clinics. This position provides a concierge level customer service to patients and referring providers, providing relevant information to understand the complete surgical process across the continuum of care and communicating with the care team.
Typical Duties
* Manages all communications with referring providers regarding access and availability of surgical specialty appointments
* Provides assistance to patients with pre-visit planning, throughput during clinic visit with obtaining any relevant history, completing relevant forms.
* Assists with clerical and administrative duties such as calling patients to ensure appropriateness of referral to the correct surgical specialty. Verifies that any necessary documentation is completed prior to visit with Health Insurance Carriers, benefits, and prior authorization.
* Facilitates and coordinates care from outpatient to inpatient across the care continuum and communicates directly with the family and care providers relevant clinical information to ensure safe follow-up.
* Coordinates the completion of diagnostic imaging and appointments to ensure pre-operative work up is completed by the patient prior to scheduled procedure.
* Assess patients for social barriers that may limit successful clinical outcomes.
* Assists surgeon with minor in-office procedures and treatments
* Maintains an accurate and complete medication list for patients in the electronic medical record.
* Supports the provider staff with completing referrals for diagnostic testing and specialist following the providers' order.
* Ensures procedure equipment is appropriately sterilized... For full info follow application link.

COOK COUNTY HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER