at Northern Illinois University in DeKalb, Illinois, United States
Job Description
Position Information
Working Position Title
Hotel Night Auditor (37676)
Classification
Main Desk Attendant
Position Number
00037676
Open Date
06/17/2024
Close Date
07/16/2024
Priority Review Date
Employee Class
Staff
Full-Time/Part Time
Full-Time
FTE
1.00
Position Status
Regular
FLSA
Non-Exempt
Job code
0545
Union Representation
Non-Union
Union Code
N/A
Unit/Department
Holmes Student Center
College/Unit
Student Affairs Auxiliaries
Division
Student Affairs
Location
HC GUEST
Link to Department Website or Custom Search Page
https://www.niu.edu/hsc/
Position Summary, Requirements, and Qualifications
Overview
Chartered in 1895, Northern Illinois University (NIU) is a student-centered, regional public research institution with a diverse and international student body of approximately 17,000 students. Located 65 miles from downtown Chicago, in DeKalb, Illinois, NIU is a thriving community of dedicated faculty, staff, students, alumni, local residents and friends. Together, we support the goal of providing upward mobility to our students as well as the opportunity to make an enduring impact on our future.
NIU has a long, rich tradition of academic excellence with a breadth of programmatic offerings that support the academic aspirations of our students. Our nationally and internationally recognized faculty are not only dedicated to advancing their academic disciplines, but, in collaboration with NIU staff, are also focused on providing meaningful curricular and co-curricular experiences that prepare NIU students to be successful in achieving their future goals. NIU is classified by the Carnegie Foundation as a Research University/High Research Activity and a Carnegie Engaged University. NIU offers baccalaureate, master's, doctoral and law degrees across more than 40 academic departments and seven colleges.
Position Summary
The night auditor plays an integral role at the Hotel at Holmes within the Holmes Student Center. This position provides customer service to our hotel guests and other visitors to ensure they have a positive experience during their stay. Our guests are typically alumni, faculty, staff, community members and conference attendees that are part of the Northern Illinois University community.
Essential Duties and Responsibilities
Records and Reports- 30%
Complete night audit responsibilities by running hotel reports for the HSC Business Office, closing out hotel transactions and correcting errors.
Keep accurate records for audit purposes.
Check cash bags in and out.
Customer Service -30%
Provide a high level of customer service for students, visitors and guests of the Holmes Student Center and guests of the Hotel at Holmes.
Staff the hotel information desk; answer questions and direct visitors to the correct campus resource or location.
Answer hotel phone calls and check phone messages.
Make/book hotel guest reservations utilizing reservation software.
Make hotel keys for guests.
Process hotel guest check in and check out.
Provide hotel guests with additional hospitality items, as requested.
Accommodate special needs and requests of guests.
Check hotel email and respond to email inquiries.
Monitor the emergency panel and assist with emergency procedures.
Housekeeping -20%
Perform laundry duties as assigned and assist with restocking of laundry items and desk supplies. Assist with hotel housekeeping based on operational needs.
Training -15%
Train students and extra help staff on hotel desk night auditor responsibilities and assist in creating training resources.
Perform Other Related Duties as Assigned. -5%
Minimum Required Qualifications (Civil Service)
High School Diploma or equivalent.
Knowledge, Skills, and Abilities (KSAs) (Civil Service)
Class Specific KSAs:
Ability to work with students and the public.
Accuracy in handling money and making cash reports.
Position Specific KSAs:
Good communication skills used to provide a high level of customer service.
Knowledge of computer software programs, MS Word and Excel
Specialty Factors (Civil Service)
None
Preferred Qualifications (Civil Service)
Experience in a Hospitality setting
Minimum Required Qualifications (SPS)
N/A
Additional Requirements (SPS)
N/A
Preferred Qualifications (SPS)
N/A
Physical demands/requirements
Ability to access computer... For full info follow application link.
In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, sex, religion, age, physical and mental disability, marital status, veteran status, sexual orientation, gender identity, gender expression, political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.
