at Northwestern University in Evanston, Illinois, United States
Job Description
Job Opening Id: 50474
Department: Safety & Security UP Chicago
Salary/Grade: NEX/16
Job Summary:
Under the daily supervision of the shift supervisor and the general supervision of the Emergency Preparedness Manager, operates computer-aided dispatch and record management system (CAD-RMS), radio, telephone communications system, LEADS/ NCIC, personal computer, and monitors computerized alarm system, CCTV as requested. Monitors emergency messages and sends messages via several systems to inform campus community members of threats and dangerous conditions.
Please note: Most work is performed in an office environment. This position requires shift work including evenings and midnights as well as working weekends and holidays. Some exposure to dust, noise, unpleasant odors, and potentially hazardous conditions.
Specific Responsibilities:
- Operates a 2-way radio, telephone communications system, and LEADS personal computer involving entering and receiving various information to and from LEADS, NCIC, and other agencies. Handles all communications requiring full knowledge of the procedures to be used to dispatch proper assistance, apparatus, and/or personnel.
- Monitors the University’s Central Alarm System including fire, intrusion, panic, and hold-up alarms, and dispatches accordingly.
- Through CAD-RMS, maintains record of incoming and outgoing calls for service. Monitors status of calls to ensure calls for service are expediently dispatched and processed within the framework of procedures and policies.
- Receives and dispatches emergency (911) calls.
- Receives radio and telephone reports of criminal and non-criminal activity and assigns officers to respond accordingly.
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