at Allscripts Healthcare LLC in Chicago, Illinois, United States
Job Description
Allscripts
Welcome to Veradigm, where our Mission is transforming health, insightfully. Join the Veradigm team and help solve many of todays healthcare challenges being addressed by biopharma, health plans, healthcare providers, health technology partners, and the patients they serve. At Veradigm, our primary focus is on harnessing the power of research, analytics, and artificial intelligence (AI) to develop scalable data-driven solutions that bring significant value to all healthcare stakeholders. Together, we can transform healthcare and enable smarter care for millions of people.
Location: Remote
Job Summary:
The position is responsible for ensuring the seamless delivery of our products to customers, identifying opportunities for process improvements, and maintaining comprehensive documentation. This position plays a critical role in communicating with stakeholders, troubleshooting technical issues, and executing operational processes. They assess service issues and resolve technical problems through independent judgment and advanced problem-solving skills.
What you will contribute:
- Operational Excellence: Manage all day-to-day operational tasks related to product delivery. Execute operational processes for assigned areas.
- Stakeholder Communication: Report delivery status daily to stakeholders and interact with business owners and subject matter experts.
- Technical Troubleshooting: Diagnose and resolve client questions or problems related to system configuration, product functionality, and enhancements.
- Process Improvement: Identify opportunities for process enhancements and propose modifications.
- Reporting and Training: Create actionable reports and provide formal training to team members.
- Possesses functional knowledge of assigned application technology including version releases, industry standards and legal & regulatory requirements
- Works under the direction of the Manager to ensure delivery of our products to customers for assigned business areas.
- Follows all Standard Operating Procedures SOPs (i.e. Patient Safety and Compliance)
- Diagnoses and resolves client questions or problems over the telephone/Internet in the areas of system configuration/setup, product functionality and bugs/enhancements
- Achieves established goals
- Participates in the software build and/or configuration process and testing process
- Ensures programs meet business specifications
- Reviews provided documentation and user manuals needed to support the product, as appropriate
- Monitor process and quality reporting to identify and escalate issues.
- Track and ensure timely resolution of production issues.
- Maintains documentation of product delivery procedures in assigned area.
- Escalates any disconnects between client expectations, the contract and Veradigm's interests
- Improve solutions by studying current practices; designing modifications; writing specifications, as appropriate
- Knowledge transfer and documentations of issue resolution with other team members to improve overall team education level and productivity
- Take complete ownership for the assigned tasks, including escalati
PI242408323
Allscripts is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.
