at Trace Systems in Scott AFB, Illinois, United States
Job Description
Trace SystemsData Collection Specialist
US-IL-Scott AFB
Job ID: 2024-5955
Type: Regular Full-Time
# of Openings: 1
Category: Information Technology
Scott AFB, IL
Overview
Job Title: Data Collection Specialist
Job Location: Scott AFB, IL
Requisition Type: Funded
Security Clearance: Active, in-Scope US government issued Secret clearance.
Due to the nature of the work and US Government required, US Citizenship is required.
Responsibilities
The Data Collection Specialist (DCS) team contributes to the overall success of the DISA Global Operations Center (DGOC) mission by applying mathematical or statistical theory and methods to collect, organize, interpret and summarize data and provide usable information in support of Global Solutions Management-Operations (GSM-O) II contract requirements.
Primary Responsibilities:
- Monitor, report, and train personnel on contractual performance standards and trouble ticket lifecycle management for a 24/7 Operations Center.
- Collaborate with the network operations team and the other internal/external functional areas to ensure functional processes and procedures are monitored and adhered to.
- Ensure efficiency by analyzing and identifying areas of improvement and then developing process changes that enable the team to attain integrated outcomes that are effective.
- Identify and mitigate risks by reporting issues that may impact contractual compliance directly to operations team leadership.
- Enforce business practices by ensuring ticket queues are monitored, updated, and analyzed to validate that the next actions are clear and concise to ensure contract performance goals are met.
- Receive ad-hoc requests from multiple entities and provide timely responses back to requestor
- Utilize report data to identify and correct non-compliant actions.
- Review and validate tickets are following published processes to include templates, notifications, and updating timelines.
Support new hire orientation and provide training support to all team members or contractual requirements.
Qualifications
- High school diploma or equivalent and 3-5 years of relevant experience.
- Currently possess an active Secret security clearance
- Moderate understanding of IT ticketing processes and applications
- Moderate understanding of Data Analytics
Desired Qualifications:
- ITIL 4 Certification
Education:
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Trace Systems:
Trace Systems, headquartered in Vienna, Virginia, was founded to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide cybersecu
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Trace Systems is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.
