at SIRVA, Inc. in Oakbrook Terrace, Illinois, United States
Job Description
Position Summary
The Claims Analyst will be responsible for settling cargo claims with government/military, corporate, or consumer customers within 30 days. Claims Analysts are responsible for managing customer expectation while performing a thorough investigation on the claim which includes but is not limited to reviewing customer correspondence, client contract terms, seeking information from all parties involved, assigning repair firms to assess the damages and complete repairs as needed while medicating cost. The Claims Analyst will ultimately determine liability and chargeback the appropriate parties based on findings.
Functions and Responsibilities
% of Time
Description of Duty
40%
Verification
Verify and investigate all aspects of the claim to ensure legal liability of the settlement is established and accountable parties are identified and notified.
Utilize all contract paperwork, contract agreements, repair firm assessments, and customer communication in the assessment of liability and the investigation of the claim.
40%
Negotiation
Responsible for settling $450K of claim settlement by determining the value of claimed, repair options vs. cash-out and pre-existing damage vs. transit related damage.
Review contractual terms and propose the settlement offer with the customer.
Negotiate any disagreements in the initial offer and establish final settlement. All settlements must be within legal carrier liability and meet the contract terms of the move.
10%
Maintain Records
Keep accurate records of all aspects of the move for justification of approvals/denials and litigation purposes if needed.
5%
Repair Firms
Direct repair firms in providing the necessary inspection and repair reports to ensure accurate and timely settlement.
5%
Projects
Various projects as assigned.
Qualifications and Preferred Skills
Minimum 1-3 years in Claims or Customer Service setting
Excellent verbal, written, and problem-solving skills
Personal Computer experience required, including Microsoft Word and Excel
Must be organized and able to multi-task
Education and Certification Requirements
High School Diploma required
Associates or Bachelors degree preferred
Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, Sirva Mortgage and SMARTBOX) provide everything needed to move talent and deliver experience.
At Sirva, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.
It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information.
