at EXACT SCIENCES CORPORATION in Chicago, Illinois, United States
Job Description
Help us change lives
At Exact Sciences, we're helpingchange how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others.
Position Overview
Exact Science's Customer & Digital Experience (CDX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). These journeys are grouped by Customer Types (e.g., Patient, Provider) and further categorized into a set of Experiences (e.g., Understand Risks & Complete Screening, Confirm Diagnosis). Each Experience has a set of specific, measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill.
The Senior Manager, UX Designer is responsible for driving/facilitating the realization of the UX strategy and vision for multiple Journeys (e.g., 3+) within a given Experience. In the journeys, this position must account for a holistic Service Design, which encompasses all touchpoints with a given customer, both digital and physical. This position is responsible for addressing the business, user, and technology UX requirements through continuous analysis, iteration, solutioning, and delivery.
This position may manage a group of customer-centric, digital-first UX Designers charged with delivering against the responsibilities listed below.
With a customer-centric, digital-first approach, and in collaboration with development teams, business stakeholders, strategy, research, product, and analytics teams, this role will help build out Journeys and frameworks in the form of: information architectures, design systems, low to high fidelity prototypes, task and workflow modeling, rapid iterative usability testing, in-depth testing, best-practice implementation, and ensuring the ongoing practical and creative quality of user experience.
Essential Duties
Include, but are not limited to, the following:
Facilitate effort to collaborate with CDX Strategists, CDX Researchers, the Experience Management & Capability team and the respective Experience Design team members to produce Service Design deliverables (e.g., Service Blueprints) for multiple Journeys (e.g. 3+) in a given Experience that are integrated, cross-touchpoint, cross-Customer Type, and Cross-Experience/Journey.
Facilitate the design, execution, and incorporation of user research into the design of the relative Journeys.
Lead the use of Design Thinking, storytelling, and conceptual prototypes to compellingly convey the vision, flow, and features of the products/services being designed.
Lead creation and adoption of design systems, website interaction models, information architectures, user task flows, and screen designs; turn complex information into intuitive graphics, charts, and other forms of visualization data.
Drive use of ideation and sketching for storyboards and prototyping; create low- and medium-fidelity prototypes to test proposed Journeys.
Lead the adaption of the enterprise wide UX best practices, standards, principles, and design thinking processes for use by the respective UX, Product, and Engineering teams; serve as an advocate for these standards, principles, processes.
Mentor UX Designers to design innovative and compelling user experiences and corresponding deliverables: wireframes, information architecture diagrams, user flows, comps, and prototypes. Additionally, train and mentor the UX Designers on how to interpret and integrate user research into their designs.
Facilitate collaboration with Strategy, Product, and Engineering peer leadership to foster active collaboration across the teams, remove impediments, and ensure delivery of the overall Experience vision & OKRs. Building and maintaining collaborative relationships with senior leadership and other departments (e.g., Marketing) will also be required.
Advocate for the Experience's/Journey's UX vision - possessing the knowledge and passion to articulate it clearly, concisely, and compellingly across audiences.
Recruit, inspire, mentor, and manage a group of customer-centric, digital-first UX Designers charged with delivering against the responsibilities above.
Supervise staff; including, but not limited to,... For full info follow application link.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.
