at ConvergeOne in Bloomington, Minnesota, United States
Job Description
App Dev Senior Team Lead
Job Locations
US-MN-Bloomington
Position Type
Regular Full-Time
Requisition ID
2024-5973
Category
Information Technology
C1 Company Overview
C1: 1 Contact, 1 Connection, 1 Choice
C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.
Overview
The Application Development Sr. Team Lead is a key role reporting to the Senior Manager, Application Development. The Sr. Team Lead drives, and provides mentoring to Software Developers, in designing and building Frontend (UX/UI), Backend (server-side Integration/Processing), Automation (bots and Intelligent Virtual Assistants), Data Services, and/or Integration Platform as a Service ConvergeOne (C1) software.
The Sr. Team Lead identifies/confirms and prioritizes requirements, drives the technical design, and provides subject matter expertise and mentoring to a team of C1 developers and contractors in the coding and Continuous Integration/Continuous Delivery (CI/CD) of C1 software. The Sr. Team Lead will in some cases undertake coding of complex services and will lead development sprints and daily standup meetings.
Responsibilities
Designs and develops software incorporating leading-edge concepts for C1 software products of new features for assigned GA products per the product roadmap(s) and continuous requirements definition. Designs and develops custom features for GA products. Works with C1 Advanced Services, implementation Cutover and supports for new GA products, features and customizations.
Works with C1 Advanced Services and the Customer Success Centers, provides Tier 3/4 Day2 services including troubleshooting, diagnosis, and bug fixes for assigned GA software products.
Provides subject matter expertise and mentoring for the software development team including Software Developers, Senior Software Developers, Contractors, and Interns carrying out tasks associated with the above Essential Functions building, testing and cutting-over new products, features and customizations for the assigned GA products. Assembles requirements for new features for the product roadmap for assigned GA products. These requirements come from a variety of sources including customers, C1 sales, industry/competitive trends, and internal ideation. Updates and maintains GA product technical documentation and code repositories. Participates in the support of the presales process for assigned GA products.
Additional Specific Duties and Responsibilities
Stays current on evolving programming languages and development methodologies. Stays current on evolving Customer Experience Management (CX) technologies, applications, and platforms; this includes but is not limited to the cloud and customer-premise versions of Contact Center Infrastructure (CCI) platforms, enterprise applications, CX Analytics, and Artificial Intelligence (AI)/Natural Language Processing (NLP) solutions. Evaluates and scopes application development initiatives.
Provides technical guidance and inputs for the Go-To-Market activities for assigned GA products.
Qualifications
Education & Experience Requirements
Bachelor's degree in Electrical Engineering, Computer Science, or related field.
Five years of experience in software or applications development, with Telephony and Customer Experience Management UX/UIs and Application Development.
Of this five, three years of experience in Lean/Agile Development Methodologies, and Product Lifecycle Management.
Experience in the following:
Leading a diverse group of developers and contractors using current/next generation methodologies, programming languages, architectures, etc. RESTful APIs and other APIs for integrating C1 products with multiple vendors' platforms. Design, development, testing, and troubleshooting solutions for proofs of concepts on latest technologies. AI and NLP engines such as Google Dialogflow. Building vertical-specific (e.g., insurance, banking, and healthcare) integrations. Big Data analytics platforms. Experience with or demonstrated knowledge in current generation programming languages such as Node.js, React.js, Angular JS; services such as GitHub; and Docker. Experience with and technical understanding of building platforms based on a microservices architecture and deployment methods such as Kubernetes. Experience with and technical... For full info follow application link.
EOE of Minorities/Females/Vets/Disability
