at Merck in Springfield, Illinois, United States
Job Description
Job Description
The Associate Director, Professional Services is a field-based position responsible for hiring, leading, coaching and motivating a team of Professional Services Veterinarians to build strong customer relationships and support the goals of the companion animal business through medical education and business acumen.
The Associate Director partners with peer leaders to develop and execute a strategy for ensuring excellence in the delivery of veterinary support for companion animal products and programs both to customers and sales teams. They will have strong financial acumen, leveraging the use of technical data to gain greater customer insights and to train their veterinary and sales teams on uncovering medical needs.
In addition to fostering a team culture of collaboration, innovation, adaptability and technical excellence, the Associate Director will work to maintain contact with key industry professionals in academia, veterinary organizations, and individual veterinary leaders. This includes attending and presenting in prominent industry scientific meetings, as well as interacting with our customer base through local and national presentations or individual consultations. This field based position with a 60% travel requirement. The position will support the following states and must reside in: FL, NJ, NY, NC, PA, WV, SC, VA, and MD.
Essential Accountabilities
Key responsibilities may include, but are not limited to:
+ Hire, onboard, lead, coach, and motivate field veterinary staff of the Companion Animal Business Unit to build strong customer relationships and advance our company’s offerings through medical education and needs discovery.
+ Provide professional development by partnering with direct reports on individual development plans.
+ Oversee and manage expense and travel budgets for direct reports.
+ Deliver a high level of technical expertise, service and support to our company’s Companion Animal sales in the US. Assure those services are provided within corporate objectives and within budget guidelines.
+ Professional Services includes but is not limited to: communicating technical features, benefits and methods of pharmaceuticals, product use directions, adverse event reporting, dealing with companion animal health issues in customer’s operations, customer complaints and education on new products from our company.
+ Participate as a scientific speaker at industry and local meetings where needed by communicating non-proprietary company research and representing our company as a source of highly valuable technical expertise.
+ Conduct and assist in market support research.
+ Obtain information regarding customer needs through various channels, networking, and customer visits, providing feedback to prioritize research and development needs.
+ Aid in development of technical and marketing brochures for our company’s products.
+ Act as a liaison between prominent researchers in university, government, and private settings to supply our company with stream of information regarding innovative products and developments within the research world.
+ Communicate between our company’s departments, as needed, to aid in delivery of product to customers
Our Enterprise Leadership Skills are designed to
+ Shape our Future
+ Unlock Potential
+ Deliver Impact
Enterprise Leadership Skills
+ Entrepreneurship
+ Business Savviness
+ Strategic Planning
+ Decision Making
+ Talent Growth
+ Emotional Intelligence
+ Networking & Partnerships
+ Coaching & Development
+ Diversity, Equity & Inclusion
+ Influence
+ Execution Excellence
+ Change Catalyst
+ Ownership & Accountability
+ Innovation
+ Motivation & Inspiration
Companion Animal Leadership Mindset
+ Thinks Broadly – Places broader organizational interests above own or team interest
+ Embraces an Agile Mindset & Coaching – Leads teams using appropriate agile methodology for the iterative development of tools, processes, and ideas, as well as to solve systemic problems through employing adaptive experimentation, collective responsibility, and agile methodologies
+ Champions Leadership Development – Champions leadership development initiatives and practices that contribute to a strong, diverse succession pool; hires and develops the best leaders
+ Maintains a Growth & Transformational Mindset – Constantly looks for room for improvement and is open-minded and curious about new possibilities; adapts and embraces new practices, tools, and behaviors as the digital area evolves; understands and leverages technology to democratize, scale, and drive efficiency within every business action
+ Leverages Critical Metrics – Focuses on the critical metrics that drive unit and organizational performance
+ Connects Others (Super Connector) – Builds effective networks and acts with agility
+ Provides Coaching & Feedback – Makes coaching and providing feedback a priority across the organization; Demonstrates effective performance management; Holds direct reports accountable and ensures outcomes are achieved
+ Shares Power & Success – Shares power and success as a way to motivate teams and strengthen the organization; Pushes decisions down when appropriate; Empowers own team to make decisions; Encourages and supports others to express their views, especially on tough issues
+ Engages Others with Empathy – Appreciates and understands the perspective of others by putting oneself in others’ shoes in order to connect and respond appropriately
+ Displays Customer Obsessions & Ownership – Demonstrates understanding of internal and external customers’ needs and wants; Starts with customers and represents the voice of the customer, works backward thinking, long-term business goals and results; conducts planning to ensure teams are focused on items with the highest impact to the business; Holds employees accountable for maintaining and acting in accordance with a “customer focused” mindset
+ Displays Resilience – Embraces ambiguity and drives to success with persistence
Minimum Qualifications:
+ Must have a Doctor of Veterinary Medicine (D.V.M) degree.
+ Must have minimum of 8 years relevant work experience to include veterinary experience in companion animal medicine and/or companion animal technical services work.
+ Will support the following states and must reside in: FL, NJ, NY, NC, PA, WV, SC, VA, and MD
\#EBRG
NOTICE FOR INTERNAL APPLICANTS
In accordance with Managers’ Policy – Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.
If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.
**Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in w
