Customer Service Representative

at Aston Carter in Darien, Illinois, United States

Job Description

Description:

This role will be supporting the CSR team on the beauty side of the operation.

Job Duties:

- Interacts with global customers daily, processing orders in ERP system and responding to questions. Prepares correspondences and fulfills customer needs to ensure customer satisfaction.

- Builds sustainable relationships of trust through open and interactive communication.

- Coordinates internal and external resources to manage customer orders from receipt through delivery and invoicing.

- Communicates unit price, inventory availability, and delivery details.

- Resolves product or service problems by clarifying the customer’s complaint; monitoring the investigation to determine root cause and corrective action; communicating the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

- Maintains customer accounts by recording requirements and documenting interactions.

- Meets or exceeds performance objectives which drive Customer Experience.

- Cultivates partnership with sales focused on customer relationship management.

Top Skills Details:

bachelors,invoice,customer,service,SAP,outlook

Additional Skills & Qualifications:

We require 1-3 years of Customer Service experience and a Bachelor’s Degree in Business Administration or related field.

International and SAP experience is a plus.

The ideal individual will be a highly motivated process-oriented thinker who is passionate about servicing customers. Intelligence, drive, energy and enthusiasm are all important characteristics along with a positive, service-oriented attitude.

Experience Level:

Entry Level

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.