at ServiceNow, Inc. in Chicago, Illinois, United States
Job Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World’s Most Admired Companies.
Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv\_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Chief of Staff, Global Industries GTM
Job Description
The Chief of Staff for Global Industries GTM will serve as the right hand for the SVP, Global Industries and lead the development and implementation of strategic priorities in our transformation to become industry-first in how ServiceNow goes to market globally. A successful candidate will lead a significant amount of partnership and collaboration with several stakeholders across the organization, including Strategic Growth, Product, Marketing, Sales, Global Partners & Channels, Solutions Consulting, Learning Enablement and Strategy. The ideal candidate brings a grounded point of view, is fact-based and objective in his/her orientation and communication and can serve as a proxy in core stakeholder meetings representing the SVP, Global Industries.
This leader is not afraid to “roll up their sleeves” and is equally comfortable devising multi-year strategies and updating an implementation tracker with the status of strategic initiatives. S/he thrives in a high growth, fast-paced environment, and can maintain a ‘north star’ point of view despite managing the urgent requests of a given day. A typical day involves equal parts brainstorming on how to go to the next level on industries with the SVP, Global Industries; leading cross-functional pod work to drive better, tangible customer outcomes; working with Industry leaders (e.g., Healthcare, Manufacturing, Banking) on specific trends and opportunities in their industries that beget new thinking around marketing, product, sales, etc.; partnering with finance and sales ops on future resourcing plans; and, developing executive-level communications and content for showcasing technology-led business transformation.
S/he will maintain a pulse on broader ServiceNow and Global Sales priorities, programs, and communications, and advise on ideal messaging, channels and approaches with the goal of delivering the best possible action and organizational outcome for employees, customers, partners, and other stakeholders. S/he plugs in seamlessly to a more complex motion and figures out how to best align Global Industries in relevant forums by working as a partner to other stakeholders. We’re looking for a remarkable storyteller, transformational thinker, visual communicator, and creator of at-scale programs – a true strategic partner!
What you’ll do:
+ Serve as strategic partner to SVP, Global Industries, while liaising and extending our strategy with executives and partners
+ Create CxO customer-facing thought leadership content and channels / approaches to use for relationship building
+ Promote and generate Industry customer transformation stories in partnership with customer advocacy, PR, comms and AR
+ Define and launch best practices exchanges and building the Industries pillar in partnership with Sales, Solutions Consulting, Marketing, etc.
+ Packaging thought leadership and other content / tools to arm Marquee teams to further CxO relationships
+ Oversee Global Industry strategy development, including prioritization, business case development, resourcing, content & messaging, and syndication with key partners
+ Drive best-in-class program management for top 3-5 priority initiatives that drive industry-focused growth and customer experience
+ Prep and moderate Quarterly Industry Business Reviews with executive team, honing in on the top actions, needs and insights to take the industry to ‘next’
+ Improve operational excellence through identification and execution of initiatives that create efficiency, remove obstacles, or create improved processes and approaches to the business
+ Build relationships with internal business partners to identify and leverage trends, topics and opportunities that align with the overarching strategy on our Path to $20B+ and the role of Global Industries growth within that
+ Assist in special projects to run, grow and scale the Global Industries business
+ Leverage listening or evaluation tools, analyze insights, and iterate plans and leadership messaging accordingly
+ Partner with HR and finance to ensure appropriate budget planning, T&E tracking, and hiring targets are consistently on track and met to deliver on growth KPIs
Qualifications
+ 10+ years of experience in a business management, consulting or senior leadership in industry, with proven success in guiding strategy and execution of at-scale customer-first transformations
+ Experience in planning and leading strategic initiatives, with an emphasis on storytelling/narrative development, program management, and communication
+ Exceptional written and verbal communication skills – strategic, top down, concise
+ Demonstrated ability to advise and influence senior leaders on strategy, messaging and customer engagement
+ Experience in organizing and directing multiple teams / departments
+ Experience producing thought leadership content and communications for an international audience
+ Resourceful, self-motivated and able to prioritize independently shifting workloads in a dynamic, high growth environment
+ Agile business mind, focused on both developing creative solutions and seeing them through
+ Adept ability to work in a matrix organization structure with a highly distributed team, leading through influence and relationship-building
+ Advanced skill level in designing and building in MS Powerpoint and Excel
+ Bachelor’s and/or Master’s degree in Business, English, Communications, Marketing or related field
Qualifications
+ 10+ years of experience in a business management, consulting or senior leadership in industry, with proven success in guiding strategy and execution of at-scale customer-first transformations
+ Experience in planning and leading strategic initiatives, with an emphasis on storytelling/narrative development, program management, and communication
+ Exceptional written and verbal communication skills – strategic, top down, concise
+ Demonstrated ability to advise and influence senior leaders on strategy, messaging and customer engagement
+ Experience in organizing and directing multiple teams / departments
+ Experience producing thought leadership content and communications for an international audience
+ Resourceful, self-motivated and able to pr
