at Lumen in Springfield, Illinois, United States
Job Description
About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
The VP, Order Entry and Design is responsible for direct oversight of all Enterprise order entry functions, inclusive of technical design of services, technical data gathering, and level of effort assessments required for accurate date setting.
This role will serve as the critical intersection between Sales, Planning, and Enterprise Delivery & Operations to ensure successful delivery to end customers. As the Vice President, you will play a critical role in shaping our strategic direction, driving operational efficiency, and ensuring exceptional service delivery to our customers.
The Main Responsibilities
+ Strategic Leadership: Develop and implement strategic initiatives for the order entry and design functions, aligning them with the company’s overall objectives. Provide visionary leadership to drive innovation, growth, and operational excellence.
+ Order Entry Management: Oversee the end-to-end order entry process, ensuring timely and accurate processing of customer orders. Collaborate with cross-functional teams to streamline workflows, optimize resource allocation, and enhance customer experience.
+ Design Function Oversight: Manage the design team responsible for developing telecommunications network solutions. Ensure efficient and effective network designs that meet customer requirements, industry standards, and regulatory guidelines.
+ Date Setting Management: Drive the process and policy decisions around how and when expected delivery dates are established for Lumen’s end customers. Manage functional day-to-day responsibilities for date setting activities on sales related order activity.
+ Performance Management: Set clear performance goals and objectives for the order entry and design teams. Monitor performance metrics, analyze data, and implement improvements to enhance productivity, quality, and customer satisfaction.
+ Process Optimization: Continuously evaluate existing order entry and design processes, identifying opportunities for automation, standardization, and optimization. Drive process improvements to increase efficiency, reduce errors, and accelerate service delivery.
+ Team Development: Foster a culture of excellence, collaboration, and continuous learning within the order entry and design departments. Mentor and develop team members, providing guidance, feedback, and opportunities for growth.
+ Stakeholder Engagement: Collaborate closely with cross-functional teams, including sales, operations, engineering, and customer support to ensure seamless coordination and alignment.
What We Look For in a Candidate
Competencies:
+ Proven experience (10+ years) in telecommunications, with a focus on order entry and design functions.
+ Demonstrated leadership skills, with experience leading and developing high-performing teams.
+ Strong strategic thinking and problem-solving abilities with a track record of implementing innovative solutions.
+ In-depth knowledge of telecommunications networks, technologies, and industry trends.
+ Excellent communication and interpersonal skills with the ability to build relationships and collaborate effectively with stakeholders at all levels.
+ Results-oriented mindset with a proven ability to drive operational excellence and deliver exceptional customer service.
Education:
+ Bachelor’s degree in a relevant field (e.g., Telecommunications, Engineering, Business Administration).
+ A master’s degree is preferred.
Compensation
The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.
Location Based Pay Ranges
$167,580 – $223,440 in these states: AR ID KY LA ME MS NE SC SD
$176,400 – $235,200 in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY
$185,220 – $246,960 in these states: CO HI MI MN NC NH NV OR RI
$194,040 – $258,720 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
As with the pay range variety that’s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.
Requisition #: 334020
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
Salary Range
Salary Min :
167580
Salary Max :
258720
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We’re able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.c
