at GOODWILL INDS-SE WI & METRO CHICAGO in Chicago, Illinois, United States
Job Description
The Mission Learning Consultant delivers workforce development learning content in diverse environments and for diverse communities.
RESPONSIBILITY LEVEL:
The Mission Learning Consultant delivers workforce development learning content in diverse environments and for diverse communities. Works closely with the program managers in conducting needs assessments, identifying solutions, developing content and curriculum in an environment of continuous improvement.
Implements strategies to achieve the goals for the organization and Mission programs. Implements, revises, and sustains policies, procedures and programs. Typically works on projects and initiatives that span 3 - 12 months.
PRINCIPAL DUTIES:
1. Facilitate and/or deliver training and educational programs that engage learners, meet learning objectives and overall performance targets.
2. Creates diverse learning experiences through a range of mediums, including virtual learning environments. Anticipates emerging trends, interests and needs in workforce learning and development.
3. Partners with Mission leaders and program managers to evaluate learning needs, identify solutions from a library of learning options, and customizing as needed to drive learning outcomes.
4. Updates existing programs by applying new delivery methodologies, learning trends and
solutions that maintain the quality training program or learning initiative.
5. Partner with and coach speakers on content to ensure a high standard of delivery.
6. Prepare and coordinate logistics, materials, technology, and classrooms for training activities.
7. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.
8. Problem Solving: Light supervision; works independently. Periodic review of work by manager or senior coworker. Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.
9. Technical Skill: Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.
10. Community Engagement: Champions Goodwill's community engagement initiatives and serves as an ambassador for Goodwill in the wider community.
11. Responsible for completing other duties/responsibilities as assigned.
REQUIREMENTS:
1. Two years of college education or experience equivalency, and a minimum of 3 years' experience in Human Services, Learning & Development, adult learning or other related field.
2. Understanding of learning theory and training principles, tools, and best practices
3. Proficiency with Microsoft Office suite (Excel, OneNote, Outlook, PowerPoint, Publisher, Word).
CORE CULTURAL COMPETENCIES:
1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations,...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
