at Sonesta International Hotels Corporation in Chicago, Illinois, United States
Job Description
Job Description Summary
This position assists and supports the Sales Department operationally and administratively to assure all documents, customer communication and internal information sharing is followed through accordingly.
Job Description
Principle duties and responsibilities (Essential Functions) include:
Key Job Functions
- Perform general administrative duties including typing, filing and answering phones
- Process all paper flow in and out of Sales office
- Maintain a filing system or reports and pertinent hotel records
- Answer/forward client requests or questions in a courteous and timely manner
- Compile computer reports and special assignments
- Compose and reply to correspondence based on organizational practice, policies, and procedures
- Adhere to all Sonesta Service Standards
- Assist and provide support to the Sales & Marketing Managers with contracts, proposals, letters, processing of booking recaps, definite contracts, deposits, rooming lists, and providing all necessary information to other departments
- Assist Social Sales Manager with group detailing.
- Deliver Passionate & Engaging Service to our Guests
- You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
- You will consistently deliver our GUEST model:
- Greet or welcome everyone, warmly with a smile
- Use eye and ear contact and guest's name
- Establish/anticipate needs
- Solve and own all requests/complaints
- Thank everyone
- Build solid relationship with your colleagues
- Treat colleagues with respect and dignity
- Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel, as is required by all associates, when needed to assist operations to perform job duties not necessarily contained in this job description.
Additional Job Information/Anticipated
Pay Range
Qualifications and Skills
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support their competency:
- Track record of delivering exceptional guest or client experience
- Ability to communicate, both verbally and written, effectively with guests, vendors and co-workers
- Must read, write and speak the English language fluently
- Appropriate professional appearance and demeanor
- Minimum two years of previous experience as an administrative assistant in hotel catering and sales or similar environment is preferred.
- Previous hotel experience preferred.
- Working knowledge of Delphi and Opera is preferred.
- Excellent organizational skills
- Excellent time management skills and ability to multi-task and prioritize work load
- Attention to detail and problem solving skills
- Proficient in Microsoft Word, Excel, PowerPoint and other Microsoft Office Applications
Go Beyond @SonestaHotels
WHO WE ARE
We are an organization made up of people, thoughts and ideas - all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality .
We will achieve our mission by being passionate about exceeding expectations - by being persistent,...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
