at AMERISOURCEBERGEN SERVICES CORPORATION in Romeoville, Illinois, United States
Job Description
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
What you will be doing
This position will be responsible for identifying and managing customer Collection risk with multiple portfolios; including developing and adhering to procedures that helps Cencora achieve its financial goals (Sales Growth, Working Capital Management and Bad Debt Expense). This position will oversee all day-to-day activities of the Accounts Receivable operations within various strategic business segments including process efficiency, team productivity, system capabilities and effective communication with external and internal stakeholders regarding payment delays (i.e. collaborating with Customers to understand root causes for payment delays, with internal teams on dispute resolution and the Business / Management for communication of potential bad debts). This position requires heavy interaction with customers and associates in Sales, Customer Service, and Credit & Collection Management.
Manage Accounts Receivable portfolios for trends and warning signs; make recommendations and implement actions necessary to maintain and improve department metrics including DSO, AR turnover, deductions and aged accounts.
Manage team resources and prioritize activities as required to drive operational excellence to consistently improve key performance indicators (KPI's) and service level agreements (SLA's); including providing weekly and monthly key AR metrics and disputes summaries to management.
Manage month-end close procedures, assess collection risk, calculate quarterly AR reserves, and present to business leaders for approval
Lead projects that involve transition of responsibilities to Shared Services and 3rd parties, AR system enhancements, integration, and implementation
Lead monthly AR meetings with sales and senior management (including presenting statistics such as aging reports, DSO, and analysis of bad debt) and escalate and work directly with Sales teams to resolve any service disputes resulting in past due AR balances
Manage and ensure any escalated issues or inquiries are investigated, and resolved in a timely manner
Identify improvement opportunities through root cause analysis and collaborate with Sr. AR Director and A/R Managers to implement changes
Drive automation of collections processes by analyzing current practices and recommending and implementing changes.
Partner with Sales, Credit and Legal to accommodate credit needs, mitigate credit risks and timely resolution of issues and disputes
Create a high energy culture grounded in customer service, positivity, and results
Develop clear objectives for team members, mentor team members in support of their development, progression and career path
Maintain process documentation, ensuring process changes are incorporated, reviewed, and approved in a timely manner
Manage the monthly, quarterly, and year-end AR closing processes, Sarbanes Oxley Act (SOX) controls, and completion of internal and external audit requirements, etc.
What your background should look like
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree program
10+ years progressive experience including credit and collections department management.
Four-year degree in Accounting, Finance, or related field.
10+ years of Experience managing teams greater than 20 people
Ability to analyze problems, actively strategize to resolve them, pay attention to detail, and have excellent organization and communication skill
Demonstrate expertise of analyzing processes and implementing process, and work on system/process improvement to reduce manual work and to improve operational efficiency
Ability to juggle multiple tasks, work cross-functionally and at all levels of the organization, whether internally or externally to support rapid growing businesses.
Ability to be flexible and comfortable in a dynamic and fast-paced environment
Advanced knowledge of Microsoft Excel
Experience with using and managing portfolios using credit reporting tools and services (e.g., D&B, Credit Safe, etc.)
Strong collection and negotiation skills
Passionate about providing an excellent customer experience
Ability to work well with others and effectively on your own
Detail and deadline-oriented
Strong organization skills
What Cencora offers
We provide compensation, benefits, and... For full info follow application link.
Equal Opportunity Employer/Minority/Female/Disability/Veteran
