Assistant Manager

at Potbelly Sandwich Works, LLC in Northbrook, Illinois, United States

Job Description

Assistant Manager Northbrook, IL

PAY TRANSPARENCY

$45,000 - $50,000 base salary range + bonus potential based on location, skills and qualifications. Compensation offered is subject to local wage and hour laws.

BENEFITS**:

Medical, Dental, Vision, Parental Leave Program, Domestic Partner Benefits, 401k with a match, Flexible Spending Account, Paid Time Off, Incentive Bonus Plan, Short-Term Disability, Long-Term Disability, Life/AD&D Insurance

Job Title: Assistant Manager
Department/Function: Operations
Location: Field, in Shop
Reports to: General Manager
Details: Full Time, Nonexempt
Travel Requirements: Rarely

GENERAL DESCRIPTION
Leads and behaves according to Potbelly Values. Leads and develops people to execute outstanding product quality and customer service, build sales and control costs for each shift. Assistant Managers must exercise a great deal of judgment and discretion regarding supervising employees and resolving customer issues. Any decisions must be consistent with Potbelly operating policies and procedures. Essential areas of focus include, but are not limited to:

FOCUS

People
Train, coach and develop Potbelly Associates and Shift Leaders.
Formally evaluate Associate and Shift Leader performance, including complete and sign off on appraisals.
Conduct weekly feedback sessions with Associates, Certified Trainers and Shift Leaders.
Know, enforce, and educate Associates, Certified Trainers and Shift Leaders on all of the appropriate work rules, personnel policies, labor laws, and security and safety procedures.
Effectively recommend and/or implement appropriate corrective action.
Effectively recommend the hiring and retention of Associates, Certified Trainers and Shift Leaders.
Execute a plan to decrease turnover and improve Associate's job satisfaction.
Effectively schedule Associates, Certified Trainers and Shift Leaders.
Update communication board with critical shop information.
Hold monthly Associate, Certified Trainer and Shift Leader meetings.
Develop musician schedule.

Customers
Make customers really happy.
Effectively handle customer complaints.
Maintain critical standards for raw and finished product quality, service speed and quality, cleanliness and sanitation.
Ensure a clean and sanitary environment by assigning daily cleaning duties and weekly follow-up.
Properly executes, enforces and manages all food safety requirements and practices.
Enforce and maintain uniform policy.
Manage back-of-the-house to ensure standards are met.
Ensure shop security and safety by executing procedures properly.
Sales
Effectively drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes.

Profit
Control assigned P & L line items.
Control food components, labor, waste, and cash across shifts.
Count drawers and ensures proper cash handling procedures are followed.
Responsible for weekly update of daily prep sheet.
Maintain all food pars and appropriate inventory and place shop orders (from SMS, data source, etc.).

ESSENTIAL PHYSICAL FUNCTIONS
Must have the ability/stamina to work a minimum of 45 hours per week.
Ability to stand/walk for 9-10 hours per day and sit for 1-2 hours per day.
Must be able to exert well-paced and frequent mobility for periods of up to five hours.
Must be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
Must be able to tolerate higher levels of noise from music, customer and employee traffic.
Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
Ability to manage a fast-paced, high-volume, customer-focused restaurant through organization and coordination of schedules, problem-solving, maintaining cleanliness, training employees, execution of marketing plans and providing great customer service.

EXPERIENCE, EDUCATION AND BEHAVIORS
Must represent Potbelly Advantage and Our Values.
Minimum of at least 2 years management experience in either a restaurant or retail environment.
High School degree; Bachelor's degree, preferred.
As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois certification is required through the Illinois Department of Public Health, while in all other states certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety... For full info follow application link.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.