at Echo Global Logistics in Chicago, Illinois, United States
Job Description
Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.
Position Overview
The role of Sr. Program Manager is a pivotal role within Echo's Integrations Group and the broader Technology Organization. As a key member of the Integrations Leadership Team, you will own the customer onboarding process, with a focus on continuous improvement, operational efficiency, and customer satisfaction. This role demands a strategic thinker who can plan, execute, and drive the delivery of key initiatives with measurable impact to the business. This individual must be a data-drive decision maker with an analytical approach to problem solving, and an acute focus on customer service.
Essential Job Functions
Analyzes, proposes, and implements improvements to integration onboarding processes throughout the Integrations Organization.
Effectively builds, develops, and manages relationships across all stakeholders, including senior executives.
Ensures collaboration and information sharing across delivery teams and workstreams through transparency and effective communication.
Partners with leadership to build key success metrics to evaluate integration planning and execution.
Develops and delivers reporting for leadership, and stakeholders to monitor and track progress.
Collaborates with product, platform, and delivery teams to leverage technology and automation solutions for process optimization.
Stays up to date with industry best practices, emerging trends, and technologies related to business process optimization.
Requirements
Qualified candidates will possess the following characteristics and experience:
Strong background in Transportation/Supply Chain
Experience using MS Office, Visio/Lucidchart, Tableau/PowerBI
5-7 years work experience
3-5 years team management experience
Excellent oral and written communication skills
Ability to learn Echo's proprietary Transportation Management Systems
Self-managed and motivated
Enjoys and thrives in fast paced, fluid work environment
Very organized and detail oriented
Consulting background a strong plus
Undergraduate Degree from a top tier school with a high GPA; Supply Chain/Logistics or Operations Management degrees preferred
Work environment/physical demands summary:
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
