at College of Lake County in Grayslake, Illinois, United States
Job Description
Enrollment Services Generalist Bookmark this Posting Print Preview | Apply for this Job
Posting Details Posting Detail Information Posting Number S02709 Position Title Enrollment Services Generalist Internal Position Title Enrollment Services Generalist Department Welcome and One Stop Center Position Type Staff Job Family Classified Job SummaryUnder general direction of the Manager, Welcome and One Stop Center the Enrollment Services Generalist provides up to date, accurate information and assistance to students, staff, departments and community. The incumbent delivers comprehensive general information regarding all aspects of college procedures, programs and services that pertain to the enrollment process, as well as handling confidential information pertaining to our students. The Enrollment Services Generalist supports the registration of students in courses according to established guidelines which may require some judgment in the application of policies and procedures. Provide excellent customer service including communication and the ability to handle with complex issues under pressure.
Why choose the College of Lake County for your next opportunity?
The College of Lake County ( CLC ) offers a competitive salary, excellent benefits that includes Blue Cross Blue Shield of Illinois health, Delta Dental and Superior Vision insurance plans, tuition support for employees and qualified family members, three retirement plans, disability, group and supplemental life insurance, health and dependent care flexible spending account plans, a compressed work week in the summer (Closed Fridays!!), generous vacation, sick and personal time off and 14 paid holidays each year. Some benefits will not be available for part-time employees (ex: health insurance).
CLC is a comprehensive community college located in northeastern Illinois committed to being an innovative educational institution providing life-changing paths for our students by offering exceptional learning experiences. CLC achieved a milestone in 2023 with its designation as a Leader College. This national recognition awarded by the Achieving the Dream Network is the result of improved student outcomes through the CLC’s relentless commitment to transformational change and the implementation of innovative practices within the student success model over the past few years. CLC aspires to be a place where every student succeeds, every employee thrives, so that every business achieves and every community grows. Our mission is to be innovative and value-driven in supporting student success through developing and encouraging employees of all backgrounds on their journey toward achieving personal and professional growth. Required Qualification(s)+ High School diploma or equivalent with a minimum of three (3) years’ general office experience OR an Associates degree required with two (2) years of general office experience
+ Ability to work effectively and constructively with persons of diverse cultures, gender identities, language groups, and abilities; demonstrate sensitivity to and ability to work with the diverse academic, socioeconomic, cultural and ethnic backgrounds of community college students, faculty, and staff, including those with disabilities; establish and maintain effective working relationships with those contacted in the course of work.
SKILL REQUIREMENTS :+ A high level of interpersonal and communication skills are required.
+ Incumbent must be able to give and receive advice and opinions and interact with individuals in situations requiring sensitivity and tact.
+ Commitment to providing excellent customer service.
+ Problem solving skills.
+ Must be able to use a computer to enter, retrieve and manipulate data is required.
+ Ability to sit or stand and interact with public (internal/external) continuously.
Desired Qualification(s)+ Experience in a high-volume cashiering operation.
+ Ability to multitask between various computer programs and assisting students.
+ Work experience in an educational setting.
+ Experience in student services (such as registration, financial aid, admissions, orientation) or customer service (such as contact center, sales, marketing).
+ Prior experience with community college students or Welcome and One Stop center preferred.
+ Experience with PeopleSoft, Navigate and Syst Aid (online CHAT ) technology a plus. Excellent problem-solving skills and demonstrated professionalism required.
+ Experience working in a large office setting.
+ Bilingual in Spanish and English.
Posting Date 06/18/2024 Closing Date 07/02/2024 Expected Start Date Special Instructions Summary Pay Rate $17.73/hr (This is FIRM) Full-Time/Part-Time Part-Time Location Grayslake Total Hours per week 24.00 Work ScheduleMonday – Thursday 11:00 a.m. – 4:00 p.m.
Friday 12:30 a.m. – 4:30 p.m.
Software Testing Required Excel, MS Word Interview Process Requirements None EEO StatementThe College of Lake County is an equal opportunity employer and has a strong commitment to diversity. In that spirit, it seeks a broad spectrum of candidates including minorities, women and people with disabilities.
Summary of Essential Functions Student/Customer Service | 65%+ Serves as a frontline advocate in the Welcome and One Stop Center who provides information to students and parents by interpreting Federal, State and College policies and procedures appropriately as well as follow the guidelines of the Family Educational Rights and Privacy Act ( FERPA ). If necessary, route inquiries to appropriate person and other departments. The advocate’s principal role is to represent College of Lake County, and answer a broad range of questions concerning financial assistance, registration, records, payment options, testing, and other programs. This includes specific information about eligibility criteria, application process, procedures and appropriate deadlines, specific aid status information, loan information, and regulatory and institutional requirements.
+ Participates in ongoing cross training activities to serve as an expert representing Records, Registration Services, Financial Assistance, Business Office and other related fields with the purpose of providing exceptional service and accurate information to students and other College of Lake County stakeholders.
+ Works independently under minimal supervision to serve as a consistent, accurate daily resource for prospective students, students, parents, faculty, staff, visitors and other stakeholders.
+ Integrate and explain policies and procedures of all areas of enrollment services and other closely related areas to all constituents. Be able to anticipate students’ needs by considering all aspects of enrollment services. This position will be providing this level of service on all communication channels, including in-person, email, live chat, and phone.
+ Conducts call campaigns to assist with engagement, recruitment, retention and completion efforts.
+ Provide exceptional start-to-finish Welcome and One-Stop Center services by applying customer service skills, knowledge, advocacy and professional judgment to address both simple and complex matters to ensure all stakeholders have a positive experience.
+ Apply an in-depth knowledge to explain administrative and compliance requirements for federal, state and institutional aid programs.
+ Advise students on issues that may change their enrollment, account, and financial aid status including the potential effect of changes in their course load, withdrawal from their classes and eligibility for a refund of tuition charges, and adherence to the Satisfactory Academic Progress standards policy and appeal process. Make sure proper documentation is received and filled out correctly. Interp
