at Advantage Sales & Marketing in Chicago, Illinois, United States
Job Description
Senior Director, Service Design
Job Locations
US-IL-Chicago
Primary Posting Location : City
Chicago
Primary Posting Location : State/Province
IL
Primary Posting Location : Postal Code
60601
Primary Posting Location : Country
US
Requisition ID
2024-431916
Position Type
Full Time
Category
Professional: (IT, Finance, Legal, HR, Talent Acquisition, Administrative, Customer Service)
Minimum
USD $107,647.00/Yr.
Maximum
USD $202,368.00/Yr.
Summary
Senior Director of IT, Service Design
The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
What we offer:
Full-Time Benefits (Medical, Dental, Vision, Life)
401(k) with company match
Training and Career Development
Generous Paid Time-Off
Responsibilities:
Advantage Solutions IT in Chicago, IL is looking for a Service Design Leader to work a hybrid role; onsite potentially 1-3 days/week. Advantage Solutions IT is a newly-established shared service capability within Advantage Solutions, and the Strategy & Architecture function is an entirely new concept within Advantage Solutions IT. Our IT organization is focused on driving a significant amount of simultaneous IT & Business transformation while preparing for next new innovations in technology as those transformations take place. The Strategy & Architecture team is responsible for driving technology strategies and architectures to connect and achieve those transformations while also innovating on new technology concepts to embed into the business at scale.
We work in a matrixed environment alongside portfolio technology leaders / delivery teams and business stakeholders. Together we are planning and implementing technology solutions that align with Advantage Solutions strategic goals and objectives. The Strategy & Architecture team is a common shared IT service at the center of this journey. The Service Design Leader role will focus primarily on partnering across Strategy & Architecture, IT Portfolio Leaders (Data, Commercial, Enterprise Systems), and Business Executives. This partnership will involve conceptualizing new business strategy demand, defining IT investment opportunities, and guiding stakeholders through the Service Design process to shape that demand into business solution proposals for investment.
This is a new practice area for Advantage Solutions IT, and so this Service Design Leader will define a service design process, method, tools, and techniques - pilot those with early demand opportunities to prove success, and with success lead in building Service Design skills and practices within the IT organization and with business partners. The Service Design lead will educate the organization, coach emerging practitioners, and creatively build the service design practice and team. The Service Design leader will communicate in plain language, visually, and with stories that drive toward consensus and understanding of new service concepts for the Advantage business strategy. Together, with the wider team, the Service Design leader will build enabling processes that allow service design to flourish in the Advantage organization. The role will also serve as a node of management responsibility for building Service Design people and capabilities within Advantage Solutions IT - to include defining priorities across the Architecture function, interfacing with other common service teams (IT Portfolio Teams, Process Excellence, and Business stakeholders).
Be a shared practice expert and leader, partnering and facilitating across executives in the business, product, core IT, and... For full info follow application link.
Advantage Sales & Marketing LLC dba Advantage Solutions ("Advantage Solutions") is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, Advantage Solutions shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. Should you believe you need an accommodation in connection with the application process, please contact Advantage Solutions Workplace Accommodation’s Dept. at 949-214-2525 or workplaceaccommodations@advantagesolutions.net.
