System Maintenance Technician

at TISTA Science and Technology Corporation in Hines, Illinois, United States

Job Description

System Maintenance Technician
Job ID

2024-5314
Job Locations

US-IL-Hines

Overview

Are you an Systems Maintenannce Technician wizard eager to wield your expertise for the betterment of millions? If the answer is yes, an exciting opportunity may be on the horizon for you.
TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

Responsibilities

Ability to Learn - Little to No experience Required - On the job training will be provided - Requires supervision (Must be proficient in all tasks within 1st year of starting position)
Operate current and future high technology peripheral devices such as self-loading tape drives, automated cartridge systems, high-speed impact and laser printers, industrial folder/sorters, and video display terminals (Controllers) associated with keyboards
Maintain print logs and statistics using designated software
Monitor print and mail accounts; coordinate activities with presort vendors
Convert outdated media processes to advance automated processes (Microfiche to Electronic viewing or Electronic Delivery of media
Maintain equipment in accordance with manufacturer instructions and operational handbooks
Document all incidents. The Contractor shall follow up with customer engineers and technical support personnel. Record incidents in problem reporting system. Inform appropriate personnel of problems.
The Contractor shall summarize all incidents in a Monthly Incident Report
Meet established VA and/or ITOPS IO safety standards
Monthly Reports creation/maintaining and track
Tracking (Hines Output Tracker, AIMs Logs, Print Images, Inventory Burn, Job Forecast, Job Tracking, Job Input, Inventory Levels Accuracy & Maintained, RONA Log, Mail Piece Counts, Maintenance Logs, Training Logs, HR Logs, Vacation/Sick Leave Logs, Shipment Logs, Vendor Point of Contact Logs)
Outgoing/Outbound Mail Preparation
Peripheral equipment Troubleshooting/Resolution, day to day operation & Maintenance
Job Scheduling/Monitoring and accuracy (Review output samples)
General PEO Housekeeping - Ensure area is clean and picked up, machines and equipment are maintained and serviced, maintain a clean and orderly environment, receptacles are emptied at the end of every day
Incoming & Outgoing Mail Room Process & Upkeep
Expert on all aspects, can train with little to no supervision

Qualifications

Ability to learn Software Knowledge - FreeFlow, LEAF Requests, Snow Tickets, Microsoft Products (Excel, outlook, SharePoint, Teams, PowerApps, PowerBI, PowerAutomate, PowerPoint, Access, and any other that we use now or that are adopted in the future)
Ability to Identify, analyze, and resolve processing situations. The Contractor shall coordinate with appropriate technical support personnel
Ability to Identify and analyze hardware problems and initiate corrective action
Ability to monitor production workloads and prioritize tasks to ensure processing schedules are met
Ability to maintain support against t ITOPS IO quality standards
Education:
High school diploma or GED
Clearance:
The ability to pass a Tier 2/Modest Background Investigation
Location:
Hines, IL (100% Onsite)
Tuesday - Saturday (7:00 AM - 3:30 PM CST)

Hines Information Technology Center
Department of Veteran's Affairs
5000 South 5th Ave.
Building 215
Hines, IL 60141

TISTA is an Equal Opportunity Employer by choice M/F/D/V.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.