at Old National Bank in ChicagoChicago, Illinois, United States
Job Description
AVD Support Engineer
Job Locations
US-IN-Evansville | US-IL-Chicago | US-MN-Eden Prairie
Category/Function
Information Technology
Position Type
Regular Full-Time
Requisition ID
2024-14632
Workplace Type
On Site
Overview
Old National Bank has been serving clients and communities since 1834. With $48 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
Our team members are our greatest asset, and we continually invest in their growth and development. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.
Old National Bank is looking to fill the roll of AVD Support Engineer. As a Cloud Engineer, specializing in Azure and Azure Virtual Desktop (AVD) is a technical role that provides support and troubleshooting for customers who use Azure Virtual Desktop (AVD), a cloud-based desktop and app virtualization service. The main responsibilities of this role are:
Key Accountabilities
Diagnose and resolve complex and critical technical problems related to AVD configuration, deployment, connectivity, performance, security, and management.
Liaise and collaborate with senior engineers or Microsoft product teams to escalate and resolve issues that require advanced troubleshooting or product intervention.
Document and update customer cases and solutions in the support database and create knowledge base articles for common or recurring issues.
Provide feedback and suggestions to improve AVD service quality and customer satisfaction and participate in service improvement initiatives and projects.
Stay updated on the latest AVD features, best practices, and troubleshooting methods and train and coach other support engineers on them.
Assigning session hosts to new users and ensuring they have access to the required applications and resources.
Scaling up or down the number of session hosts based on the demand and utilization.
Providing on-call support for critical incidents that affect the availability or performance of the session hosts.
Monitoring and troubleshooting issues with the session hosts and resolving them in a timely manner.
Key Competencies for Position
Problem Solving/Decision Making
Seeks to identify what caused the issue; incorporates input from multiple sources to ensure effective action and shared ownership; decisions are sound based on what was known at the time and are based on a blend of analysis, wisdom, experience, and judgement. Examines problems from various angles and remains open to exploring solutions based on inputs from various perspectives. Recommends process improvements as appropriate to prevent future issues.
Collaboration
Builds rapport and effective relationships with all levels of internal and external stakeholders. Strives to find effective solutions by engaging different ideas, perspectives, and line of business expertise when analyzing a situation or developing a solution. Asks others for their ideas and opinions and works together to form decisions and plan. Actively seeks, develops, and maintains trusted relationships with others to achieve business goals and objectives.
Drive and Execution
Self-motivated and committed to achieving established goals, overcoming obstacles, and continuously learning to improve performance. Learns from experience and strives to improve skills to do the job effectively. Actively seeks ways to improve current methods, systems, processes and procedures. Effectively collaborates with others to change/challenge work processes and methods in order to improve performance/achieve goals.
Planning and Organizing
Ability to determine a course of action, set and manage priorities, and ensure optimal resources to achieve individual and/or team objectives. Sets clearly defined objectives, plans, activities, and tasks to achieve goals; plans for contingencies. Manages assigned tasks within a project with limited supervision.
Strong attention to detail and organization including the ability to prioritize and re-prioritize work effectively. Adapts to unexpected changes in circumstance to ensure targets/deadlines are met.
Qualifications and Education Requirements
At least 2 years of experience in azure virtual desktop or similar cloud-based virtual desktop solutions
Knowledge of azure virtual desktop architecture, components, and services
Experience in azure virtual desktop administration, configuration, and troubleshooting
Experience in azure virtual desktop migration, backup, and disaster recovery
Excellent communication,... For full info follow application link.
EOE/Minorities/Females/Vet/Disability
