at STERIS Corporation in Quincy, Illinois, United States
Job Description
Job Title:
Equipment Service Technician
Req ID:
44385
Job Category:
Service/Technical Services
Quincy, IL, US, 62301
Description:
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote based Customer facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electro mechanical and electronic units.
Individuals with experience workingin HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc. are often successful.
Technical Professional, Compliance-Regulatory and Continuous Improvement - 60%
Customer Focus & Retention - 30%
Customer Growth - 10%
Duties
Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components.
Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.
Work with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues.
The Technician will provide Customers with information, pricing and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory.
Provide support to various locations within assigned territory depending on the service agreements and Customer needs.
Duties - cont'd
Education Degree
High School Diploma or GED
What You Will Need
High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role. Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.
Valid driver's license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
Customer and team engagement experience.
Effective written and verbal communication skills.
Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multi systems).
Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs.
Must be able to be compliant with hospital/customer credentialing requirements.
We Offer
Competitive Salary
Annual merit bonus and incentive plans
Company vehicle, fuel, vehicle maintenance, uniforms and all necessary tools provided
Medical, vision, prescription, dental and life insurance
401(k) with a company match
Paid time off that accrues from day one and paid holidays
Extensive service training and coaching program
Tuition assistance
Opportunities for advancement
Extensive hands on training and development
Career progression path within STERIS
Competitive pay and monthly incentive opportunity
Medical, vision, dental, life insurance, 401(k) with a company match, tuition assistance, and paid vacation time and paid holidays
Extensive hands on training and development
Career progression path within STERIS
Competitive pay and monthly incentive opportunity
Medical, vision, dental, life insurance, 401(k) with a company match, tuition assistance, and paid vacation time and paid holidays
Extensive hands on training and development
Career progression path within STERIS
Competitive pay and monthly incentive opportunity
Medical, vision, dental, life insurance, 401(k) with a company match, tuition assistance, and paid vacation time and paid holidays
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing... For full info follow application link.
STERIS Corporation is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.