at Pacific Langham Chicago Corporation in Chicago, Illinois, United States
Job Description
PRIMARY OBJECTIVE OF POSITION:
Provide turndown service and clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. Needs to be fully versed on Forbes housekeeping and service standards in relation to turn down.
RESPONSIBILITIES AND JOB DUTIES:
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
- Transport cleaning supplies, turndown/guest room amenities and linens to assigned guest room and position securely.
- Provide turndown service to designated rooms on assignment sheet:
- Empty trash containers, remove all dirty terry and replace with clean par to designated layout.
- Replace soiled bed sheets and turndown bed.
- Place specified items in designated locations (turndown amenity/cards, door knob menu, bathrobe with card, bed floor mats, TV remote control).
- Set radio to designated station and volume.
- Refresh ice bucket, tray and glasses.
- Close drapes/shutters.
- Set lighting and thermostat to designated levels.
- Remove In Room Dining trays/tables/items from room to elevator service landing.
- Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
- Replace facial, toilet tissue and bathroom amenities in correct amount and location.
- Clean guest rooms as assigned/needed.
- Update status of rooms cleaned and turned down on assignment sheet.
- Empty vacuum bag and wipe vacuum clean.
- Ensure security of any assigned guest room keys.
- Report any damages or maintenance problems to the Supervisor.
- Turn over any lost and found items from guest rooms to the Supervisor.
- Make up cribs and rollaway beds according to Langham’s Blissful bedding standards
- Stock cleaning supply caddies.
- Re-hang/refold clothes and tidy up bathroom sink
- Complete any other job requested by supervisor
