at YOH in Deerfield, Illinois, United States
Job Description
Customer Care Advocate
Category:
Call Centre & Customer Service
Employment Type:
Contract
Reference:
BH-374886
Yoh is looking for a Customer Care Advocate
to come in and join our Medical Device
client for their state of the art manufacturing building.
The role of the Customer Care Advocate is to provide an outstanding call experience to patients and providers, to educate and provide support through the device wear process.
Industry:
Medical Device
Location:
Remote (Central Time Shift)
Type:
6 Month Contract
Responsibilities and Duties:
Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts
Maintain a positive attitude and working relationship with all customers, patients and internal teammates
Zticket/CRM Entry and compliance
Inbound and outbound call work as assigned
Qualifications:
Proactive Communication
Patient and Customer Focused
Quality Focused
Accountable
Attention to detail
Preferred Qualifications:
Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment.
Strong evidence of great customer service via phone, e-mail, fax or web modalities.
Demonstrated commitment to helping people and resolve issues including those that require independent thinking and sound judgment skills not covered specifically in manuals or procedures.
Strong commitment to quality.
Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred.
Minimum of 3-5 years of customer service experience, preferably in a healthcare.
Required Qualifications
Bachelors or equivalent combination of education and experience.
Proficient with Microsoft Office - especially Outlook; Word, Excel and PowerPoint preferred
Experience with Customer Relationship Management software; Salesforce.com preferred
Candidates must possess strong verbal and written English communication skills.
Patient and customer focused
Attention to detail
High volumn call center experience required
#IND-SPG
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities
to contact us if you are an individual with a disability and require accommodation in the application process.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.
