at Philips in Rosemont, Illinois, United States
Job Description
Job title: Senior Manager, Operational Excellence (South Zone)
As the Senior Manager, Operational Excellence for the South Zone, you will be responsible for driving and overseeing the operational performance of the service zone, focusing on:
- Business Transformation – adoption of and adherence to new IT solutions and related processes
- Moving the organization from a field-based to a hybrid, field/remote support approach
Your role:
+ Drive zone productivity and growth through effective resource planning/utilization, cross-training plans, processes, and customer satisfaction. Identify gaps and deficiencies and implement countermeasures to address them.
+ Develop and lead monthly accountability review calls for all regions within the service zone.
+ Drive remote support process improvement and adherence.
+ Develop business analytics to measure our maturity in remote support delivery.
Financial Accountability
+ Drive margin improvements through PRS connectivity, First Visit Fix Rate, Remote Fix Rate.
+ Continuously evaluate and optimize resources assigned to the hybrid model (FSE/RSE).
Customer Ownership
+ Lead within a matrixed environment and collaborate with DSMs to optimize zone/business performance.
+ Meet the quality and customer satisfaction standards and targets.
+ Support the zone business transformation strategy and results.
+ Drive a customer solution-focused operating model within the service zone.
+ Adherence to Processes in a hybrid, field/remote support model
You’re the right fit if:
+ Bachelor’s Degree – MBA preferred or equivalent work experience.
+ Minimum of three years of Field Service Management and/or Project Management experience required.
+ Minimum of 7 years related professional work experience in the Healthcare Industry.
+ Excellent analytical, organizational, and time management skills.
+ Effective and efficient communication skills, including demonstrated stand-up presentation skills, group facilitation
+ Excellent interpersonal skills with the ability to interact effectively in a team-based organization across multiple remote locations/departments with management and individuals of various levels and backgrounds.
+ Results orientation. Capable of making commitments, setting priorities, and delivering results on time and within budget.
+ Project management skills. Ability to facilitate/lead project teams.
+ Advanced PC skills with demonstrated knowledge of MS Word, Excel, PowerPoint, Project, Visio, Tableau, ServiceMax.
+ Demonstrated success in developing and implementing strategic and tactical business plans.
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Physical Demands and Work Environment
+ Travel up to 25% to the customer site, zone office, or identified locations for meetings, training, and business needs outside the Zone.
+ Ideal Candidate will reside within in the South Zone.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Equal Employment and Opportunity Employer/Disabled/Veteran
