at Alstom Transport Inc. in Naperville, Illinois, United States
Job Description
Req ID:451364
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Join us as Customer Service Officer, and you'll be looking at a career-defining role based in Naperville, IL.
Lead the Customer Service activities, with regular customer visits, to understand customer needs and create a trusting and strategy. close relationship. Leading quotations process, meaning you will be responsible to price our parts, using your better judgment and Finance guidelines.
Your responsibilities will include:
Receive, process and respond to customer enquiries and request for quotations. Setting up pricing for all spot sales based on better judgment and finance guidelines, provide discount if aligned with sales strategy .
Receive, process and monitor proactively the orders until Customer payment in accordance with the QCD commitments.
Managing Invoicing and credits for all our customers. Managing financial confidential modules in SAP system
Manage Availability Contracts. Setting up pricing and setting up strategies to secure a positive KPI
Maintain accuracy and validity of the price lists, order book and manage Customer data base
Manage Customer interface, produce and communicate regular status and performance reports in relation to both internal and external customers using Customer dashboard
Interface with Technical, Quality, Finance and Supply Chain departments to investigate the customer returns/rejects and handle warranty claims, taking appropriate actions in accordance with contract or company guidelines.
As our ideal candidate:
Associates degree required; Bachelors in business preferred
You have operational effectiveness/accountability
You are good at collaboration/teamwork
You know how to communicate with transparency
You are motivating & inspiring
You lead the way in EHS
You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you!
Important to note
As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.
Job Segment:
Supply Chain, Supply, SAP, ERP, Operations, Technology
"Alstom offers competitive salaries, an excellent benefits package, and flexible work options, as well as a uniquely diverse and unified team of professionals. Our culture supports an environment where employees can continuously learn and gain professional growth through education, exciting projects and career mobility. Alstom recognizes your achievements and excellent performance through various performance incentive, recognition and reward programs. Our commitment is to you, the employee. Work in an environment that is driven by integrity, innovation and visionary thinking. Make the switch to a new career track and join Alstom today!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Alstom is a drug-free workplace.
This contractor / subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Accommodations for Applicants with Disabilities "
