at Cushman & Wakefield National in Chicago, Illinois, United States
Job Description
Job TitleSr. Salesforce Business Analyst - Remote
Job Description SummaryResponsibilities include helping ensure the project team can efficiently deliver solutions to our internal clients that meet or exceed expectations. This is an individual contributor role, however the Business Analyst will play a key role in organizing work efforts of various teams to achieve a common goal.
Job Description
The Business Analyst will have the primary responsibility of helping to define and ensure that the Salesforce solutions support the stated objectives as defined in the roadmap. As such, this individual will partner closely with the project team, respective stakeholders and business subject matter experts to understand current business processes and translate new requirements into actionable solutions to achieve defined business unit objectives and KPIs/success metrics.
Responsibilities:
The successful candidate will collaborate with the business and program teams to define innovative technology solutions and process improvements to support business objectives, by clearly documenting business requirements, user stories and/or use cases and helping coordinate solution definition across various development and operations functions:
Collaborate with key stakeholders (service lines, technology and operations) to understand project objectives, priorities, timelines and champion solutions to meet their needs.
Facilitate business process and requirements gathering sessions. Clearly document business and functional requirements, process workflows, gap analyses, user stories as well as acceptance criteria.
Define 'as-is' state for complex enterprise solutions, model 'to-be' state, identify/assess gaps and propose improvements.
Provide leadership and direction to developers and QA team to ensure requirements are understood and test cases cover all use cases to ensure coverage.
Work with stakeholders to develop change, training and adoption strategies.
Partner closely with program leadership to create executive briefings on key topics.
Lead and organize UAT efforts with business stakeholders, including the creation of content.
Develop and document workflows and processes within infrastructure/software as required to support client and team business needs.
Facilitate user review and acceptance of application configuration and performance.
Provide training and implementation user support during delivery activities. Contribute to the Technology team knowledgebase with best practices, lessons learned, concept and solutions documents.
Act as an internal resource/SME for other C&W teams on best practices, how-to's, and solutioning for supported technologies.
Support the project managers with status reports, directing escalations, etc.
Escalate risks, issues and roadblocks to the project team.
Qualifications:
Considering the importance of the role at Cushman & Wakefield, we seek an outstanding talent who will bring strong analytical, communication and leadership experience along with the personal qualities well suited for the challenge. Specifically, the successful candidate should possess the following:
Good technical or business foundation to include an undergraduate degree in Business, Information Systems or related field
5+ years of business analyst experience
Strong knowledge of Salesforce platform
Strong knowledge of Salesforce CRMA Product
Marketing and Marketing Cloud experience a plus
Experience with Agile practices, including User Stories and "Definition of Done".
Critical thinker/problem solver with logical thought process.
Strong communication skills, including presentation development and delivery.
Strong cross-team collaboration skills.
Strong attention to detail.
Stakeholder communication and expectation management.
Business Experience:
The successful candidate must be comfortable juggling multiple assignments and possess the agility and tenacity to collaborate and deliver on tight timelines with aggressive growth objectives.
Experience working in a customer-centric company is strongly preferred. With a commitment to putting the customer first and providing world class solutions, the successful candidate would benefit from having exposure to a similar culture and business model.
5+ years experience implementing and deploying world-class end to end solutions, with strong bias to Salesforce
Skills & Personal Qualities:
Given the pace of change at the company, the successful candidate must be comfortable in a dynamic and fast paced culture.
A strong service and delivery mentality are required. Candidate must... For full info follow application link.
Cushman & Wakefield is an Equal Opportunity / Affirmative? Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.
