at Capital One in Chicago, Illinois, United States
Job Description
Locations: VA - Richmond, United States of America, Richmond, Virginia
Manager, Associate Relations (Remote-Eligible)
Are you looking for a role focused on consulting with the business to assist in problem solving? Do you like to have strategic impact and work cross functionally in a dynamic environment? Our HR Associate Relations team is looking for someone who is motivated, willing to take on new and challenging opportunities, and take initiative to make our most important asset - our people - work smoothly.
The Manager, Associate Relations - Investigations Team position investigates all types of employment complaints and provides proactive recommendations to HR business partners and business leaders on employee relations issues.
Here's what you'll need to be successful:
Can assess when and how to make tradeoffs between speed and quality; motivated self-starter
Loves to break down complex problems and artfully push towards a solution
Exceptionally strong written and verbal communication skills
Ability to present complex topics in a clear, concise, and compelling manner
Impeccable judgment and ability to balance the needs of the organization, leaders and associates. Know when to push and when to move on.
Demonstrate an aptitude for learning in a fast-paced, ever-changing environment
Strong sense of when to operate independently and when to seek support on an issue
Responsibilities:
Investigate and resolve all types of employment complaints, including harassment, discrimination, retaliation, wage and hour issues, wrongful termination, etc.
Resolve manager and associate issues by acting as a consultant/coach through providing guidance on conflict and dispute resolution
Thoroughly document investigation plans, interviews, summaries and recommendations in a timely, high-quality manner
Act as an objective and knowledgeable resource to work through challenging employment, performance and policy issues
Tailor and deliver communications in an effective, measured way to help influence the right outcomes with stakeholders and mitigate risk
Thoroughly investigate complaints, while using good judgment to analyze evidence and make recommendations
Act as role model and champion for Capital One Values
Participate in internal projects that improve investigative processes
Capital One is open to hiring a Remote Employee for this opportunity.
We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the qualificationsto apply for this role.
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 3 years of Human Resources, Legal OR Risk Management experience
At least 3 years of investigation experience
Preferred Qualifications:
At least 5 years of experience working in a team corporate environment
At least 5 years of Human Resources or Legal experience, focused on employment investigations
SHRM-CP/SCP, PHR/SPHR, or related/similar certifications
Experience conducting all types of employment investigations
Basic knowledge of employment law and practices
At this time, Capital One will not sponsor an applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York City (Hybrid On-Site): $147,800 - $168,700 for Manager, Associate Relations
Remote (Regardless of Location): $125,300 - $143,000 for Manager, Associate Relations
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the... For full info follow application link.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
