at Ascend Technologies in Chicago, Illinois, United States
Job Description
Job Description: Manage the Firewall & Networking Team, assigned implementations, and services for Ascends clients. Work with Project manager to ensure assigned projects are completed on time and in adherence with the requirements. Ensure that the managed service responsibilities of the team are consistently completed. Work closely with the VP of Cybersecurity to execute additional duties and strategic initiatives that may be assigned. Assign and lead the daily tactical management of the team. Implement the cybersecurity tools and services as needed. Align the resources on all cybersecurity projects and incidents as needed. Provide quality assurance on projects and incidents to verify they have been resolved correctly. Serve as an internal facilitator between Ascend departments. Provide high-end customer service per client expectations. Ensure contract adherence to reporting, SLAs, and requirements. Demonstrate impeccable communication to clients and co-workers. Create, document, and update any processes for the team. Train and onboard new team members. Partner with other teams on internal project and growth initiatives as requested. Lead weekly team meeting. Execute regular one-on-one meetings with team members. Ensure weekly timecard tracking and adherence. Work with the VP of Cybersecurity to establish team trainings and certifications. 100% telecommuting from home allowed from anywhere in the United States.
