at AMERISOURCEBERGEN SERVICES CORPORATION in Romeoville, Illinois, United States
Job Description
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
What you will be doing
Under general direction of the Supervisor of Customer Onboarding, the Customer Onboarding Specialist will have direct ownership of the customer onboarding process for identified customers. The Onboarding Specialist's primary focus is to ensure a positive customer experience during the onboarding process. By collecting actionable insights into customer behavior prior to contract execution, the Onboarding Specialist will be accountable for working with internal and external stakeholders to support each onboarding, reaffirming and/or redefining the process while aligning with and supporting Cencora initiatives.
A successful candidate will have a demonstrated ability to build rapport and relationships with customers/business partners, a deep commitment to customer service, and strong interpersonal skills required to operate well in a team environment across multiple groups. Candidates must have the ability to work independently.
Contributes to the development, documentation, and implementation of a standardized onboarding approach from contract execution to post implementation analysis.
Facilitates new customer onboardings by collaborating cross-functionally with internal and external counterparties, including but not limited to Proposal Management, Credit, Sales, technology, various Operations teams, and our external customers.
Understands the different customer account structures and legal documentation required to establish new accounts.
Utilizes mechanisms (ie. survey) to capture and document customer requirements with a systematic, streamlined methodology.
Ensures all necessary account documentation is received and validated in a timely manner.
Communicates updates to the Cencora business pipeline (ie. Onboarding Dash Board) of pending account Go-Lives to all levels of the company.
Manages, tracks, and escalates key milestones and deliverables to ensure customer expectations are being met.
Resolves issues through coordination with various teams, including senior level executives.
Ensures completion of all internal deliverables prior to account go live (via the Onboarding Dash Board utilized to streamline the overall process.)
Conducts periodic post onboarding reviews via surveys; analyzes results and makes recommendations in accordance to findings.
Identifies opportunities for improvement within in the onboarding process.
Participates in strategic initiatives that will continue to enhance and further streamline the onboarding process.
What your background should look like
Requires experience in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree program or equivalent combination of experience and education; normally requires a minimum of three (3) years equivalent experience.
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Strong customer focus and ability to partner with various internal groups, including senior leaders and front office.
Ability to successfully influence many different groups and individuals to deliver high quality and timely results.
Ability to directly address conflicts and escalate issues where appropriate.
Excellent analytical, problem solving, and time management skills.
Proven organization and prioritization skills.
Strong written and verbal communication skills.
Results driven, with strong attention to detail.
Adaptable, flexible and willing to work in a dynamic environment.
Comfortable working with a team and individually to deliver results.
Strong working experience with Microsoft applications, with a particular strength in Word, Access, Excel (V-Lookups and Pivot Tables), and PowerPoint.
Experience with Salesforce or another CRM preferred, not required.
Demonstrated ability to build and interpret reports and graph/statistics desired.
Ability to create trust and confidence quickly; presents a positive and professional image.
High energy, positive attitude, team player.
Willingness to travel as needed (less than 10%).
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical,... For full info follow application link.
Equal Opportunity Employer/Minority/Female/Disability/Veteran
